FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a handyman, transparent communication about pricing is crucial for building trust with my customers. Some key aspects of pricing that my customers should be aware of: Base Rates: Clearly understand the handyman's base rates for different types of services. This may include hourly rates or flat fees for specific tasks. Materials and Supplies: Understand how the cost of materials and supplies is factored into the overall pricing. Scope Changes: Discuss how changes to the scope of the project will affect the overall cost. Changes in project requirements may lead to adjustments in pricing.
- What is your typical process for working with a new customer?
As a handyman, establishing a smooth and positive working relationship with new customers is essential. Initial Contact: Customers reach out to me through phone number or thumbtack app. Understanding the Scope: Ask detailed questions to understand the customer's needs and the scope of the project. If possible, schedule an on-site visit. Quotation and Agreement: Provide a clear and detailed estimate of the costs involved. Clearly outline the scope of work, materials, and labor costs. Discuss and finalize a mutually agreeable schedule. Scheduling and Planning: Once the customer agrees to the terms, schedule the work at a convenient time. Plan the project timeline, ensuring all necessary materials and tools are available. Execution: Carry out the work according to the agreed-upon plan. Communicate any unexpected issues or changes promptly. Quality Assurance: Ensure the work meets or exceeds the customer's expectations. Conduct a walkthrough with the customer to address any questions or concerns. Invoicing and Payment: Provide a detailed invoice outlining all costs. Clearly communicate the payment terms. Follow up on payments in a professional manner. Follow-Up: Reach out to the customer after the completion of the project to ensure satisfaction. Address any issues promptly and professionally. Request Feedback: Encourage customers to provide feedback on your services. Use feedback to continually improve your processes and customer satisfaction. Maintain Communication: Keep the lines of communication open for future projects or referrals. Consider offering discounts or promotions for repeat business.
- What education and/or training do you have that relates to your work?
I start my career with hands-on experience gained through apprenticeships and on-the-job training. Learning from experienced professionals has provide practical skills and knowledge.