Franklin Heating and Cooling

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Introduction: Franklin Heating and Cooling is a family-owned business based in Columbus, Ohio offering experienced commercial and residential heating and cooling services along with commercial refrigeration. With over three decades of service, the company has established itself as the most reliable provider in the area. They are known for their commitment to quality service and have earned certifications like EPA & NATE Certification. Operating with a 24-hour emergency service, Franklin Heating and Cooling ensures that customers can rely on them for repairs at any time, emphasizing their dedication to customer satisfaction and convenience. OH Lic.# 20692

Overview

Hired 1 time

Serves Groveport, OH

Background checked

20 employees

30 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

16 photos

Specialties

Type of heating system

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Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Exceptional 5.0

11 reviews

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Read reviews that mention:

Thumbtack Customer

Sep 19, 2019

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From Google

We have been with Franklin Heating Cooling & Refrigeration, Inc in Columbus OH since 2015. We are well pleased with the professionalism and respect shown & given by Ato M. today 9/19/2019.

Franklin Heating and Cooling's reply

Thank you, so much for taking the time to share your experience! Our employees are trained to make customer service a top priority and love reading the positive feedback.

Thumbtack Customer

Aug 1, 2019

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From Google

Shaine and Anthony did a great job installing our new furance! Very polite and professional! Thank you for your great service.

Franklin Heating and Cooling's reply

Thank you, for taking the time to write about your experience. It is wonderful to hear that Franklin Heating Cooling & Refrigeration was able to provide you with the excellent experience, we strive to provide all our customers.

Thumbtack Customer

Aug 1, 2019

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From Google

Once again, excellent service from the Franklin Heating and Refrigeration team! Shaine and Anthony came out to install a propane gas pipe for my new gas range. They also did the propane conversion kit for the range and the installation itself. It was a bit tricky, as I had a vintage 1971 electric range that had to be disconnected, and the new one connected with the gas. All went smoothly, and Shaine and Anthony did an excellent job. This was the second time Shaine was out leading the team. Earlier this year I had a major HVAC overhaul - conversion from fuel oil boiler to propane gas Trane furnace, plus new Trane AC, and Rinnai Tankless Water Heater. MAJOR work. All excellently executed by the various Franklin team members. Always confident 100% when Shaine is in charge. All of the Franklin team members are polite, professional and competent. They are also customer-friendly but focused on the work. Thank you today, Shaine and Anthony, for your excellent service and installation, and thank you to all the other Franklin team members - Bob, Joy, Jessica, Kris, Chris, Morris, Bobby and everyone for excellent service on all the projects.

Franklin Heating and Cooling's reply

On behalf of all of us at Franklin Heating Cooling and Refrigeration, I would like to Thank You for sharing this great review about our business! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team.

Thumbtack Customer

Jul 10, 2019

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From Google

I was able to get a quick appointment, and Chris C did an awesome job. He went through everything with us, and explained the work that he did (we had them out for preventative maintenance). He was also kind enough to show us all of our duct work and demonstrate how we could divert the heat/AC into different areas of the house (we are not from the midwest, so this was a new concept for us). He didn't try and sell us anything, just gave us options for the future, and where he thought we could improve the system, and what not to waste our money on. Appreciated!We will definitely have them back for future needs, and we will request Chris again :)

Franklin Heating and Cooling's reply

Thank you for taking the time to give your feedback. This is a wonderful opportunity for us to give our staff a pat on the back for their good work. We appreciate your business and your kind words.

Thumbtack Customer

Jul 8, 2019

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From Google

Once our a/c just quit working. Naturally it is summer! I called Franklin and they were able to send a technician the next day.Shaine H. came to our home and worked for one day installing our new unit. Shaine was very polite, patient and quiet. He was great.Franklin is the best.Thanks Shaine, Joy and Dan.

Franklin Heating and Cooling's reply

We love reading customer feedback and giving our employees a pat on the back. Thank you, for taking the time to leave us such a great review.

Credentials

Background Check

Robert Lingo

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is directly dependent on the unique situation the client is facing and the overall scope of the work that needs to be performed to resolve the issue at hand. Our number one priority for all clients, however, is to minimize the cost burden they have to face by using every resource that we have available.
What is your typical process for working with a new customer?
Franklin Heating and Cooling prioritizes thorough understanding and accurate diagnoses of every job they undertake, considering it a crucial initial step in their service delivery process. By ensuring a comprehensive assessment of the issue at hand, they can provide clients with the most efficient and effective solutions tailored to their specific needs. Once the client agrees on the proposed course of action, Franklin Heating and Cooling dispatches their highly skilled technicians, recognized as some of the most talented in Ohio, to carry out the work with precision and expertise. This commitment to excellence in diagnosis, solution provision, and technician deployment underscores their dedication to delivering top-notch service to their customers.
What education and/or training do you have that relates to your work?
Our team undergoes daily, weekly, monthly and annual training. We debrief after every job that we finish, and we have every certification and qualification available within the industry.