FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$170 one-time for 6 months coverage. Termite treatment coverage is included free of charge. Urban delivers superior results at roughly half of what competitors charge.
- What is your typical process for working with a new customer?
The scheduling process thoroughly explains the Urban program. Customer expectations are carefully noted and communicated to the Urban technician. All documents pertinent to the account are emailed before the first appointment. When the technician arrives for the first treatment any additional questions are covered before the treatment begins. After the treatment is complete areas of interest or concern are addressed. Contact info is provided and encouragement is extended to contact Urban is additional service is required during the 6 month period.
- What education and/or training do you have that relates to your work?
Urban has been operating continuously for 28 years. 3 of our techs have the DCO license in categories for household , structural and mosquito work. All other technicians hold the appropriate applicator licenses.