Snow Frosty Heating & Air Conditioning, Inc

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Introduction: Snow Frosty has been in business for 13 Years! We offer free service calls & estimates since 2009! We pride ourselves on fast, affordable and friendly service! We are award winning being honored by two nevada senators, expertise and industry oversight for being the best HVAC contractors in Nevada.

Overview

Hired 5 times

Serves Las Vegas, NV

Background checked

10 employees

15 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Featured Projects

3 photos

Specialties

A/C services needed

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

3.0

2 reviews

5

50%

4

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3

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1

50%

Tribe V.

4 days ago

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Hired on Thumbtack

The technician accessed my roof without my permission. Came down when I arrived to quote me a price of $859 said he would send report and details of issue. First of all, the most I’ve been quoted for the issue was $250 Secondly he left both breaker and power source open on the unit on the roof in Vegas extreme heat. I did not notice until after he had left because I never thought to look because no one ever leaves it exposed. I called to inform them someone that I had not received any documentation of the quote done. You left my unit exposed to the elements and I don’t know what you did while you were up on my roof with no permission. Do not use this service they only come out if they think it’s money involved. The rep said that my unit was not priority and they would get to it when they could after I gave her 24 hrs to get a tech out it had already been 48 hours exposed. She also said leaving the breaker and power source exposed doesn’t harm the unit yet they have covers. It’s almost a week later and nobody has even called back.

Details: Repair • Only warm air is blowing from the vents • Outside • Roof • House

Snow Frosty Heating & Air Conditioning, Inc's reply

Upon arrival to give our estimate our tech found her disconnect box open with the cover missing he took a photo ( we quoted this customer on the disconnect box, control board, fan motor and fan blade). This unit had electrical issues hence why she was quoted the $859. Estimate was provided to this customer on the 31st, she reached out weds stating her box was left open (we left the disconnect box like it was found since we were only there to provide an estimate). Estimate was verbally given to the customer as well as photos of the unit, customer demanded we change out her disconnect box stating parts were never missing. We explained to her we would send someone to close out her lid when we had time as currenlty there is a heat wave and priority service is given to elderly and medical emergencies. ( we were willing to go out and close her lid even though we did not leave it like that) It is unfortunate that this customer felt our service was not justified, but it appears she has gotten multiple quotes, and is now tyring to get free work out of it. We simply provided her quote if she did not like the price we apologize but as a consumer there is options to choose not to accept a price.

Central Air Conditioning Repair or Maintenance

Dan M.

Jul 8, 2022

Snow Frosty is very fast, we needed a new unit and had it installed the same day! We called many companies who said there was a shortage on affordable units and we needed to upgrade to a more expensive five star unit. Or that they would take 3 days to install. In this heat you can not go 3 days without an A/c , Snow Frosty said they had their own distributor and made their own metal and promised to install it in the afternoon on the same Friday. Sure enough it was installed within 2 hours we gave the installers a very good TIP!

Credentials

Background Check

Raul Ibarra

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is 20-25% lower than competitors, we achieve that through owning a distributor and metal shop and passing the savings on to you! We offer 0% for 3 Year Financing with no extra charge!
What is your typical process for working with a new customer?
We visit the property for free and see whether a repair or replacement is best for the customer. We also provide pricing over the phone and are fully transparent.
What education and/or training do you have that relates to your work?
All of our techs are NATE Certified the highest level of technician certification in the Air Conditioning Industry.

Snow Frosty Heating & Air Conditioning, Inc

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