Allsource Management

It was our pleasure to be of service to clean your home for these past months. We wish you much success in your future endeavors.

Thank you Ms. Moore for the review. We are looking forward to working ongoing again in the very near future.

In response to this review, all we can say is that the job itself was not hard at all. We had scheduled an appointment with this couple to do an estimate for a reconstruction clean up. We have cleaned commercially for 15 years so it was not out of our scope of work. Ms. Falasco set an appointment to have an estimate done. On the day of the estimate, our lead cleaner that also does estimates was in the area early in the day on the day we were to meet for the estimate and decided to drive by to see if she could do the estimate earlier than scheduled. When she arrived, the construction crew was there and told our lead cleaner that he had been expecting her and invited her in. She did the estimate, thanked the construction person for allowing her to do the estimate early and left. Allsource Management communicated to Ms. Falasco that we had done the estimate. We provided an explanation for why and she seemed ok with it at the time. As far as the communication, Mrs. Falasco and her husband on the day of the cleaning called repeatedly from about 7:30 am in the morning until approximately 3:00 pm when the cleaners were scheduled to arrive. Beverly reported that there were numerous times that she missed their calls because she was attending to other customers when they called but attempted to call back without success some times. Allsource Management believes that our customers are our first priority and we treat them as such. We receive compliments all the time about the exceptional customer service Beverly provides our company. We recognize the anything is possible but we find it hard to believe that this engagement with Mr. and Mrs. Falasco was any different. When the cleaning team which consisted of two cleaners for the house and one person to clean carpets arrived they found that the construction crew did not clean up after themselves. Unfortunately, before the cleaning team could get started with what they were hired to do, they had to move things and clean up after the construction crew. This was reported to the Mr. Falasco who instructed the cleaning crew to put whatever they could in drawers and really gave no other instruction about what to do with things like insulation, drywall and plywood. It’s true that the job should have been completed at 6:00 pm. We understand sometimes when we are cleaning, you run into glitches and to us this was just one of those times. When the Mr. and Mrs. Falasco arrived at 6:00 pm the carpet had been cleaned and the cleaning team was about an hour away from completion. Both Mr. and Mrs. Falasco started to do the walk through and point out things that they were not pleased with. When the team lead realized they were checking the work, she joined them and made a point of letting them know that they still had about an hour of work to complete and noting what needed correcting, which was two things. There was still some dust residue on the floor that was missed while mopping as well as on the tops of a couple of windows and doors. All concerns were addressed within the hour left for the cleaning to be completed. Needless to say, payment was an issue as well. They did not feel that they should pay for a job that had what they identified as problems from the beginning. The crew lead explained to the both Mr. and Mrs. Falasco that they were not being charged for the additional hour needed to complete the job nor were they being charged for the prep work that was done left by the cleaning crew. They still stated that they were not going to pay. This was when our billing office advised that it would be in their best interest to pay the bill. Finally, Allsource Management’s business office deducted an additional $35 to allow for the two issues that they identified and the end of the renovation cleaning and Mrs. Falasco released payment. After Allsource Management left, the business office received the call from a police officer which was somewhat suspicious so Allsource Management contacted the Villa Park Police Department and found that there was no record of anything regarding this incident on file. We can only apologize that this partnership did not have a more positive experience.