Allsource Management
Allsource Management

Allsource Management

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Sorry this pro can’t do your job, but we know other pros who can.
Introduction: From the point of contact with our customers we provide the assurance that their cleaning concerns are our concerns. That it is not a job. At Allsource management we love what we do. We have a passion for cleaning and when you are passionate about what you do, its not really a job.
Overview

Hired 51 times

10 employees

29 years in business

Payment methods

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Featured Projects

15 photos

Specialties
Cleaning type

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Pets

Reviews
Good 4.0

13 reviews

5
46%
4
31%
3
8%
2
8%
1
7%


pro avatar
Timbolin H.
May 17, 2014
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Hired on Thumbtack

Hired on Thumbtack

House Cleaning (One Time)
pro avatar
Maria G.
Feb 27, 2015
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Hired on Thumbtack

Hired on Thumbtack

Allsource Management's reply
It was our pleasure to be of service to clean your home for these past months. We wish you much success in your future endeavors.
House Cleaning (One Time)
pro avatar
Lashawn M.
Mar 14, 2015
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Hired on Thumbtack

Hired on Thumbtack

Allsource Management's reply
Thank you Ms. Moore for the review. We are looking forward to working ongoing again in the very near future.
House Cleaning (One Time)
pro avatar
Carin F.
Jul 18, 2014
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Hired on Thumbtack

Hired on Thumbtack

If I could give NO STARS I would. This was a complete mistake from the get go and I blame myself for hiring them and not seeing the warning signs, but once they did get in there and "work" it just went to another level that I would NEVER expect from a professional company. First of all, the girl shows up to the scheduled estimate appointment several hours early with no notice. Second, communicating with Beverly, the company's administrative staff, is the worst. HORRIBLE customer service. I emailed and called to confirm and ask questions several times about the estimate appointment and our cleaning appointment with no response for hours, sometimes even more than a day. No one would even answer the phone at all 90% of the time. On cleaning day, the crew shows up on time. Great. I get there at the scheduled end time to pay them and they are still working. Fine. I come back when they say they are done and the place is a mess. (Let me go back for a moment...I cannot tell how how many times I told them - in writing and on the phone - that this was a post-construction job and that there would be ALOT of dust and debris to clean up.) The 2 girls that cleaned were nice as could be, but they did a terrible job. I could see and feel dust residue on the floor, they obviously didn't clean out their mopping buckets from room to room, and then there was visible drywall dust on top of all of the window and door frames. The entry way wasn't cleaned AT ALL. I walked with one of the girls around showing her this and she agreed to dust and do the floors again. I leave them to it. I come back to check their work again and it still looks dirty. I finally call Beverly, the customer service lady, and tell them I don't feel like I should pay for shoddy work and that I am very unhappy because I was expecting to move into a clean house the next day. Now the fun really begins. I get a phone call from Beverly's boss, he told me his name was Mr. Prunti, wanting to know what the problem is and what not. I tell him the work was garbage and that if they couldn't handle post-construction clean up, like I had specified several times, then they shouldn't have accepted the job. Now because the work was done poorly TWICE, I was still going to have to clean up the floors myself or by another service professionally. I told him I didn't want to pay for a poor job. Mr. Prunti proceeds to tell me, "Well I would hate for one of the girls to go home and tell her husband that she didn't get paid for a full day's work. We wouldn't want to have him bother a customer later on." Now, call me crazy, but if that doesn't sound like a threat, I don't know what does. He continued to tell me "you never know what people will do these days." I told him to get his people out of my house and I wouldn't be bullied or threatened into paying someone. I get back to the house and decide that I feel bad that the girls cleaned for hours so I gave them each some money. At this point I am tired and still need to pack and have just been physically threatened by someone who knows where I live, oh and I am also new the neighborhood. So I called the police to report the threat just in case something were to actually happen. A nice cop comes out and I tell him the whole story. He actually calls Mr. Prunti back from my phone and speaks with him. Would you believe that this "business professional" said almost word for word what he told me on the phone...to the cop!? I was at a loss for words, but glad it was all documented with the authorities. Needless to say, I will NEVER be using this company again and would HIGHLY, HIGHLY recommend that no one else ever does. Also, Thumbtack...PLEASE REMOVE THIS COMPANY FROM YOUR WEBSITE.
Allsource Management's reply
In response to this review, all we can say is that the job itself was not hard at all. We had scheduled an appointment with this couple to do an estimate for a reconstruction clean up. We have cleaned commercially for 15 years so it was not out of our scope of work. Ms. Falasco set an appointment to have an estimate done. On the day of the estimate, our lead cleaner that also does estimates was in the area early in the day on the day we were to meet for the estimate and decided to drive by to see if she could do the estimate earlier than scheduled. When she arrived, the construction crew was there and told our lead cleaner that he had been expecting her and invited her in. She did the estimate, thanked the construction person for allowing her to do the estimate early and left. Allsource Management communicated to Ms. Falasco that we had done the estimate. We provided an explanation for why and she seemed ok with it at the time. As far as the communication, Mrs. Falasco and her husband on the day of the cleaning called repeatedly from about 7:30 am in the morning until approximately 3:00 pm when the cleaners were scheduled to arrive. Beverly reported that there were numerous times that she missed their calls because she was attending to other customers when they called but attempted to call back without success some times. Allsource Management believes that our customers are our first priority and we treat them as such. We receive compliments all the time about the exceptional customer service Beverly provides our company. We recognize the anything is possible but we find it hard to believe that this engagement with Mr. and Mrs. Falasco was any different. When the cleaning team which consisted of two cleaners for the house and one person to clean carpets arrived they found that the construction crew did not clean up after themselves. Unfortunately, before the cleaning team could get started with what they were hired to do, they had to move things and clean up after the construction crew. This was reported to the Mr. Falasco who instructed the cleaning crew to put whatever they could in drawers and really gave no other instruction about what to do with things like insulation, drywall and plywood. It’s true that the job should have been completed at 6:00 pm. We understand sometimes when we are cleaning, you run into glitches and to us this was just one of those times. When the Mr. and Mrs. Falasco arrived at 6:00 pm the carpet had been cleaned and the cleaning team was about an hour away from completion. Both Mr. and Mrs. Falasco started to do the walk through and point out things that they were not pleased with. When the team lead realized they were checking the work, she joined them and made a point of letting them know that they still had about an hour of work to complete and noting what needed correcting, which was two things. There was still some dust residue on the floor that was missed while mopping as well as on the tops of a couple of windows and doors. All concerns were addressed within the hour left for the cleaning to be completed. Needless to say, payment was an issue as well. They did not feel that they should pay for a job that had what they identified as problems from the beginning. The crew lead explained to the both Mr. and Mrs. Falasco that they were not being charged for the additional hour needed to complete the job nor were they being charged for the prep work that was done left by the cleaning crew. They still stated that they were not going to pay. This was when our billing office advised that it would be in their best interest to pay the bill. Finally, Allsource Management’s business office deducted an additional $35 to allow for the two issues that they identified and the end of the renovation cleaning and Mrs. Falasco released payment. After Allsource Management left, the business office received the call from a police officer which was somewhat suspicious so Allsource Management contacted the Villa Park Police Department and found that there was no record of anything regarding this incident on file. We can only apologize that this partnership did not have a more positive experience.
House Cleaning (One Time)
pro avatar
Shannon R.
May 2, 2015
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Hired on Thumbtack

Hired on Thumbtack

Fantastic communication and a phenomenal job!
Allsource Management's reply
So glad the service was up to your expectations. Thank you for a 5 start review and the opportunity to service your cleaning needs bi-weekly. Allsource Management appreciates your business.
House Cleaning