Coastal Computer Care

In response to Joe’s accusation of ripping him off on the hardware cost… Joe was not my actual customer from Thumbtack; he is the land holder/manager where my customer resides. My customer contacted me about a failing hard drive in her iMac. Incidentally, she asked if there was a possible way to get a better Wi-Fi signal into her apartment. This is when Joe was contacted. He agreed to buy the equipment if she would pay for the labor. After this I found and purchased all the hardware needed for both the iMac and to add an Access Point for the Wi-Fi issue. At the time of purchase the Access Point was not on sale, but was the less costly of the 2 options I had available to me for the purpose. I chose the less costly device. It took me a little over a week to get the hardware, repair the iMac and schedule a return of the iMac and setup of the Access Point. Once done, both my customer and Joe appeared to be satisfied, I told Joe a price for the Access Point. I added about $7 to the actual purchase cost of the device, call it “handling markup”… I ask you are my time, effort, and travel worth $7 to get you sometime that there are 30 items to choose from…? By the time I had arrived back at my office, Joe was accusing me of gouging him on the price, he quoted me the CURRENT price of the device where I purchased. As stated, it was close to 2 weeks since I purchased it and prices are always in flux both up and down. I told him this and sent him a copy of my purchase Invoice. He took that invoice, called the company and using the invoices information presented himself as me and made a financial transaction without my pre-knowledge OR consent. AS in Fraud! He had, in my name had the price difference between my purchased price and the current price refunded to my credit care. He was demanding a refund in the difference; I did send him a check for $34.50 after the credit actually showed up on my credit card. I had originally charged him $135.00, the actual cost was 128.19. He found it on the site for $85.00, today (I just looked) it costs $99.18 before tax and shipping. From here you be the judge. I strive to be Fast, Fair, Curious, and Considerate of everyone’s situation.