FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In store we simple have three typical packages, bronze, silver or gold. Pretty much everything we do falls into one of the three. Onsite service and remote support is simply based on an hourly rate.
- What is your typical process for working with a new customer?
Take in the clients information and the problem they are having with the system and formulate the best possible solution that we can provide whether it be remote support, our service center or an onsite call depnding the the issue and the needs of the client.
- What education and/or training do you have that relates to your work?
We are in school all day every day as new technologies arrive we have to learn them as you absolutely have to be able to adapt to changing technologies. I do my best to post new technologies, malware and security issues as I run into them on our Facebook page to make our clients aware of new things and issues as they arrive.