FAQs
- What advice would you give a customer looking to hire a provider in your area of work?
How Does Your Current Computer Support Vendor Stack Up? Do they respond to emergencies in 1 hour or less? Do they offer 24X7 365 days/yr Help Desk Support? Do you find yourself on hold forever waiting for a live person to talk to? Are they easy to reach and responsive when you need them for non-emergencies? Do they offer an on-going maintenance program to keep critical security settings and patches up-to-date? Do they offer a monitoring system to watch over your network 24/7 for developing problems? Do they proactively offer new ways to improve your networks performance, or do they wait until you have a problem to make recommendations? Do they provide detailed invoices that clearly show what you are paying for? Do they explain what they are doing and answer your questions in terms that you can understand? Do they complete projects on time? Do they follow up on your requests quickly? Do they offer any guarantees on their services? Do they arrive on time and dress professionally? Do their technicians maintain current vendor certifications and participate in on-going training? Do you feel as though they are learning on your time? Do they constantly seem rushed? Do they take calls from other clients while working on your network and on your dime? Do they listen to you? Are they adamant about backing up your network and having a disaster recovery plan in place? Do they offer to meet with you regularly to review your business plans, your network status, and their own performance in supporting your company? Do you have to manage their progress on projects or do they provide frequent updates, status reports, and frequent follow up calls and e-mails? Do their projects always end up costing more and taking longer than you expected? Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide open playing field with time and materials?