Janazz, LLC

Introduction: Janazz Computer Consulting is a locally owned and operated network consulting firm with an office in Clairemont. We also have over 15 years of computer consulting experience and we passionately practice our craft. Here is what I promise to deliver if you choose Janazz, LLC to service your computer or company network: When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help you. You should not have to wait around all day for your computer to be repaired. We understand how important your computer is to you; that is why we offer our while-you-wait priority express service where we will start working on your computer the MINUTE you bring it in. In most cases, we can fix it within 30 minutes or less. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don't understand their œgeek speak. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems. You should EXPECT that no damage will be done to your machine or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine. You should EXPECT that we will take the time to explain what we are doing and answer your questions in terms that you can understand (not geek-speak), We will take time to answer your questions and explain everything in simple terms. You should EXPECT detailed invoices that clearly explain what you are paying for. We will provide detailed invoices that show what work was done, why and when so you never have to guess what you are paying for. We also double check our invoices for accuracy before they are given to you. You should EXPECT your company to have adequate errors and omissions insurance as well as well 4 million dollar liability insurance to protect YOU. You should EXPECT them to guarantee to complete projects on time and on budget in writing. You should EXPECT your technician to maintain current vendor certifications and participate in on-going training “not to learn on your dime? (Our technicians are required to keep the most up-to-date vendor certifications in all the software we support. Plus, our hiring process is so stringent, 99% of the technicians who apply don™t make it through (guess who™s hiring them?) You should EXPECT your technicians arrive on time and dressed professionally with a background check.