FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give free, onsite estimates. Why trust your job to someone who hasn't invested the time to review your project in person before giving you an estimate? That makes little sense. We regularly talk with customers who were quoted a low price by another company over the phone or via email, only to get told the job would cost more upon arrival. That never happens with us. You may be wondering "Because you take the time to view the job in person, it will cost more, right?" No, it won't. It will just be more accurate, which saves you money in the long run.
- What is your typical process for working with a new customer?
As stated above, we want to view your property. While it's certainly nice if you are there so that we can ask questions directly of each other, it is not always necessary. For many/most types of projects, we can either leave you an estimate at your door or email it to you (your preference.) We communicate arrival windows for both estimators and crews. When you hire us, we give you a general time frame for when you can expect the work to be done, and then we contact you again prior to scheduling to come out to perform the work. Our estimates are always written, are clear to understand in regards to expectations and what work is included, and are firm.
- What education and/or training do you have that relates to your work?
With a management team having over 50 years of home service experience, we understand both our trades and our customers. Our estimators and crews regularly receive training our the trades we perform as well as on safety.