FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Everything will depend on the material, size of the text or logo, and the time it takes for the machine to engrave the product. It is very hard to standardize all the possibilities.
- What is your typical process for working with a new customer?
For the laser side, First we need to know what kind of material they would like to engrave. We have laser machines that will engrave in Metal, aluminum, glass, plastic, foam, paper, wood, granite, cork .. the list is endless.! Second, we request the image they would like us to engrave. It will be required to run a test sample for approval before we start production. Based on the material, size, type of process used and time engraving, we can generate a quote.
- What education and/or training do you have that relates to your work?
In the laser and engraver department, we are a team of 3 engineers; Design, Mechanical, and Technical. In the assembly area there are 4 engineers/technicians.