Q. Describe the most common types of jobs you do for your clients.
A. Private Investigations for workers' compensation, fraud, intellectual property theft, GPS, TSCM, EP, infidelity, adultery, child custody cases. Physical surveillance is the most commonly requested service that we offer. The second most common service is computer forensic and cellphone forensic analysis for clients that are in situations that involve potential electronic litigation, file identification or deleted file identification. The third most common type of service requested are bug hunts. Bug hunts require Technical Surveillance Counter Measures equipment; which we have. Bug hunts are intended to detect hidden cameras and/or devices that transmit a radio frequency.
Q. Describe three recent jobs you've completed.
A. Social media investigations, records research, background investigations (Permissible Use Only, Infidelity, Child Custody and skip-tracing.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Hire us before and/or during your time with a lawyer. We say that because it will likely save you thousands of dollars and we can do most of the leg work that attorneys can do for a fraction of the cost (identify subpoena-worthy information, identify witnesses, identifying noteworthy records, etc...).
Our initial suggestion is to do your own research on private investigators to determine legitimacy, relevancy and credibility. Alaska is a consumer beware state for private investigations and the State does not require private investigation licenses, so we must advise our clients ASAP of that fact. Determine if the agency or person has references, they have a good reputation, they have some kind of ethics policy and they are honest up front with costs and capabilities.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. We do not guarantee our results of your investigation. That statement needs to be said up front and owned by us ASAP. The reason we say that is because it is the honest and ethical truth. We wish to give you that disclaimer now before you commit to hiring us for a investigation. Our industry is notorious for "shady transactions" and we intend on eliminating that fear to the best of our ability.
Q. What questions should a consumer ask to hire the right service professional?
A. Ask about prices and/or fee's. (Lots of P.I.'s like fee's)
Inquire the investigators background, references, license and insurance. It's also important to see if they are a one man team or perhaps a two man team. This is a red flag. Legitimate PI's will operate an agency that is both available and capable of fulfilling several separate and critical tasks.
These 1-2 man teams can drop the ball often and if they have another case that they are working on top of yours, then their capabilities are limited and your case is at risk if they take on more cases than they can handle.
Make sure you are hiring a firm that has more than 2 people who can operate on your case and their firm has contingency plans in place to adjust to unforeseen circumstances.
Q. What important information should buyers have thought through before seeking you out?
A. Buyers need to be aware of the following:
1). Budget/Financial limits need to be articulated in the written agreement before operations begin
2). We cannot consent to illegal surveillance activities
3). We are a legitimate agency and will hold you to your agreement and financial limits of your investigation
4). We do not guarantee our investigative efforts/billing figures.
5). Financial limits need to be expressed before operations begin.
6). We cannot guarantee the results, expressed or implied, of our investigative results.
Q. Why does your work stand out from others who do what you do?
A. We have a team of talented and experienced investigators to tackle conventional and technical client needs. We have supported the civil and/or criminal litigation case needs and we can confidently assert that we are the best in Alaska for these types of cases.
Q. What do you like most about your job?
A. We are in this business because we are passionate about helping clients who are stuck in potentially controversial situations that need quality investigative help. Often parties lawyer up, and end up saying "I know there has got to be more we can do"... This is true. There is more that you can do... That's what we like about our industry is that we are available when disaster strikes or to prevent disasters from happening. We like to anticipate change and appreciate clients who understand the benefit of protecting themselves with a private investigator. The necessary disclaimer for all of our clients is that hiring us is a legitimate risk and they need to know that they need to be clear on their budget and/or needs before operations begin.
Q. What questions do customers most commonly ask you? What's your answer?
A. How long have we been in business?
Are we able to retrieve deleted data?
Can you testify in court to the facts of my case?
Yes. We are able to testify in court to the facts of the investigation; however, we are unable to testify to our opinion of your case. Opinions take expert testimony and we are not currently listed as experts.
Q. Do you have a favorite story from your work?
A. We were able to observe legitimate occurrences for our defending party and use our evidence to support his/her custody case and save him/her from thousands of dollars of back child support claims.
Q. What do you wish customers knew about you or your profession?
A. We are not cops. We have no authority and those PI's who think they do are either acting a posers or trying to con you. This industry has developed a odd image over the years and we have separated ourselves from that image with guaranteed due diligence, timely communication and ethical decision making. Consumers know that we set the standard in Alaska and our true intention is to help people credit and/or discredit speculations, assumptions or accusations that may be life altering/affecting their perceived reality if not properly investigated.
Q. How did you decide to get in your line of work?
A. It's all about helping people and anticipating change. We spent several years in the military and law enforcement communities and realized that helping people was worth the time, training, sacrifice and effort. We have made a positive difference in our clients lives. Now that we are out of the restraints of government professions, we still find it necessary to help people in need and to legally support our clients the best way we know how. This line of work is great for those who are deciders, initiators and thinkers who want to help clients who may fall victim to the civil and/or criminal justice system.
Q. Tell us about a recent job you did that you are particularly proud of.
A. A client wanted us to provide them a detailed chronological report of where a particular person visited. We were able to accomplish the data reporting to the client in a near real time effort to help the client credit and discredit information. This information helped the client make difficult decisions that had to be made to avoid further financial and emotional turmoil. This client successfully anticipated change and is now living a better life because of our services and will not be frivolously filing/defending law suits for the sake of filing/defending for whatever the client/defendant feels is right/unjust. This client has moved on and is living her life free from ignorant compliance.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. A large part of our work requires us to stay abrest on electronic device trends, legal issues, privacy issues, legal collection of evidence procedures, products and uses. We strive to stay abreast on Alaska specific issues and we currently advocate and encourage local PI Alaska specific licensing for Private Investigators.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. We are "Drone" capable. We can observe from afar; without having a human body or occupied vehicle nearby. This is critical in Alaska because many cases involve "Bush" and/or "Isolated" physical surveillance.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. One of our most recent projects involved back child support. The male is a successful individual and makes a great income. The mother of the child makes a "not so great" income" while the father is ordered to pay approximately 41,000.00 in back child support. Due to our findings, we were able to identify that the mother was indeed employed and making a substantial income while filing for child support. Our case helped our client build a case for future child support/child custody filings.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. We do not have a complicated pricing system. We have no fees. We only have a flat hourly rate, a mileage rate and an initial retainer. Clients are continuously in the loop with how many hours are being worked and how many hours they wish to add and/or subtract before, during and after operations are conducted. It is noteworthy to mention that it's in our clients best interest to advise us of hours needed before operations begin so that we can limit our case activities in accordance of client directives. We do not wish to exceed our clients budget, and if we do; it is not intentional or we have done so in our clients best interests for his/her case needs. We do not guarantee that we will stay within the budget proposed by our client(s) if the budget is not articulated clearly before operations begin.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. We suggest becoming intimately familiar with the U.S. Constitution and most notably the 4th Amendment and how it applies to you as a U.S. citizen.
Q. What is your greatest strength?
A. Our strengths are unique and are unlike any Alaska has to offer. We have multiple teams prepared to act within 24 hours across the entire state of Alaska. We can facilitate cases outside of Alaska and we are members of national and international networks that can help us naviage through investigative challenges or answer difficult questions. We also have attorneys available to help us answer difficult legal questions if we run into those situations. When you hire us, your more than just a client, your a member of our team. We will; however, consider your agreements with us as legitimate and use your agreement with us to conduct all current and future investigations.
Q. What are you currently working on improving?
A. We are always continually improving our administration, communication and financial processes to better serve our clients. We have formed an organizational structure to better stay organized to better serve our clients. We are also continuously improving our equipment, cameras and devices so that we are employing the best devices for our clients cases. Often times, we may not satisfy our clients; however, we strive to please them at the highest possible/realistic level as humanly possible.
Q. Write your own question and answer it.
A. Can you plant a GPS device on any vehicle?
No. We cannot. We can only plant a GPS device is you are married to a spouse and/or the joint property owner gives consent to the GPS use.
Q. Write your own question and answer it.
A. Is it worth to hire us?
Yes and no. If you are smart enough to use us; then yes, we are absolutely worth hiring. It is incumbent upon you to use us effectively.
Q. Write your own question and answer it.
A. Question: Why hire a private investigator? Why not just hire an attorney?
Answer: A private investigator can build your case and provide you with information that can help you decide how you want to build your case for litigation/arbitration (A cost-effective process that can help you proceed without an attorney). With education and/or experience, you will realize that hiring an attorney can be an effective legal strategy; however, they may take all your money in the process. If you are in litigation, you will need funds to proceed and succeed. We encourage you to facilitate your case in "Pro-Bono" status and resolve your matters independently. It can be a little intimidating to represent yourself; however, it is possible to facilitate your case on your own. Attorney's are often times unable to do the work of a private investigator because they are bound by ethical standards of conduct and are very unlikely available to physically conduct 3rd party interviews for you. If they do conduct any work, it is because a decent retainer and/or a decent amount of funds is/are paid up front. Private Investigators are able do the "dirty work". Clients often find themselves saving money because their private investigator helped them build there case for success. If you wish to save money and effectively resolve your case, then we encourage you to initiate initiate your own case while using us to fuel your case for success. You will save yourself and your future attorney time and expenses by using us to support your case.