Q. Describe the most common types of jobs you do for your clients.
A. If it is in, on, or around a home we have serviced, repaired, replaced, and built it. We do a lot of custom carpentry work and have recently been doing a substantial amount of new tile and tile repair.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Meet with the provider and make your decisions based on the answers to your questions, the detail provided for the proposed work, and your level of comfort with the provider.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. The secret is to listen to the customer.
Q. What important information should buyers have thought through before seeking you out?
A. None. My job is to identify any problems, measure and provide sketches and drawings, deal with the HOA, obtain permits, permissions, and certificates, and compete the job to the customers satisfaction.
Q. Why does your work stand out from others who do what you do?
A. We have provided competively services in a professional manner for over 35 years. "Not To Exceed" written estimates are provided free of charge. We listen to you and provide options for you to choose from. Our work sites are kept very clean using HEPA grade vacuums and drop cloths and haul away all trash. We are on time for all scheduled appointments and services.
Q. What do you like most about your job?
A. The challenge of finding solutions for our customers and the satisfaction of producing work we and our customers are proud of. We also enjoy take pride in our long term clients relationships and appreciate referals and doing new projects from them.
Q. What questions do customers most commonly ask you? What's your answer?
A. How much will this cost?
I will email you an estimate explaining the work in detail, with options for you to choose from. Your cost will not be more than the amount estimated for this project.
When can you do the work?
We will arrange the schedule to suite your needs.
Q. How did you decide to get in your line of work?
A. I paid for my college degrees doing this and having spent years in the "mega real estate corporation" VP offices, now do what I enjoy.
Q. Tell us about a recent job you did that you are particularly proud of.
A. A Ramada with a curved roof over a sloping entrance walk which was so complex I had to use the computer to do the engineering calc's and cut angles. We also provided a solar angle of incident study to determine the best design to maximize shade though out the year.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Yes, we subscribe to several trade journals, attend trade conferences and exhibits, and participate in continuing ed programs provided by our vendors and appliance manufactures.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Energy management and alternative energy applications along with adaptation of green technologies.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. We recently complete custom travertine stone work for a customer who has been our client since they purchased their home nine years ago. We installed four stone pattern tile on their front and rear loggia (patio) with decorative tile on the step face. We also installed a tiled wall niche and a fireplace tile surround. The project was completed in four working days, spread out over a two week period to allow the grout to cure before it was sealed. Our final invoice was for the orginal estimated amount and approximately 25% less than the next two bids. We did not charge extra for two minor change orders.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. We make sure our customers have the same mental picture of the project as we do and that they know the exact amount the project will cost. They have us back for new projects, year after year, because they know we are honest in our business dealings.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Have a strong math background with engineering, material and design analysis. Experience in scheduling complex projects is also important.