Christian & Full-Service Auto & Truck Mobile Repairs

Q. Describe the most common types of jobs you do for your clients.

A. We do oil leaks, coolant leaks, squeaks, rattles, noises, lack of power, runs rough, AC not cool, over heating, electrical failures, brake noises & vibrations, check engine lights, repair emission failures, power steering leaks, trans leaks, customer attitude repairs, try to fix broken hearts, leave our customers in a better position after repairs

Q. What advice do you have for a customer looking to hire a provider like you?

A. Low cost usually means, no warranty, or the mechanic or shop does not have the tools, or information, to repair your car or truck. We have the lowest cost possible with quality parts and in most cases 1 year, 12,000 mile warranty. Plus we can come to your home, works or break down site.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. We enjoy customers who have a strong faith in God or Jesus. Those you wear their faith on "their sleeve" or express their love for God or Jesus, we find it much easier to have sympathy for their financial problems.

Q. What questions should a consumer ask to hire the right service professional?

A. Reviews & testimonials help give a clearer picture of products and service. We think all reviews of our business reflect our business.

Q. What important information should buyers have thought through before seeking you out?

A. Most of our customers are from referrals. Avoid finding fault with previous repair shops and mechanics. Sometimes a high mileage vehicle needs a lot of parts replaced to bring the car/truck back to some sort of reasonable reliability. Do not assume you can bring your 100,000 to 250,000 miles vehicle back to like new reliability for $200. People who play a lot of video games, tend to have unrealistic expectations about vehicle maintenance.

Q. Why does your work stand out from others who do what you do?

A. We try hard to make sure all bolts, nuts, seals, gaskets are installed and tightened properly. We try hard to not leave tools behind in their cars and leave their car clean and neat after repairs.However, we have found that at times, sometimes years later, we left tools in their cars, left bolts/nuts loose.

Q. What do you like most about your job?

A. We love getting reviews from our customers. We try really hard to give them the least costly repairs and service, with the longest warranty. We try to appreciate each one, be there for them, when many times they have difficulties in their lives.

Q. What questions do customers most commonly ask you? What's your answer?

A. Will my car/truck ever break down again? Is this going to fix the problem? What happens if this repair does not fix the problem? We do not usually charge a customer to replace or repair parts, if the repair does not fix their concern. If we have to install a part, which we cannot return, we make sure the customer understands there is a 1% chance this part might not fix the noise, squeak. We spend considerable time, to diagnose the correct repair for their problem.

Q. Do you have a favorite story from your work?

A. We have married couple customer that felt their 1994 Oldmobile was costing them too much to repair. We looked up the repair records for that car over 6 years. The total they spent was $4,260. An average of $715 each year, or $60 a month. We started repairing their car at 101,703 miles on it. Today that 1994 has 195,017 miles plus on it. We have many examples of customers staying with us since we came into business

Q. What do you wish customers knew about you or your profession?

A. I have found it rare in 30 years, a mechanic that was dishonest. However, poor quality work does happen often, due to lack of training, quality control, or disruptions. Cars and truck are complicated, and many repairs require replacement of a part with a known good part to actually diagnose and repair a vehicle. For example, at a Dodge dealer, I used a new part from another car, to figure out why the gas gauge was not working on another car. The service information on how the gas gauge worked was not provided by Chrysler.

Q. How did you decide to get in your line of work?

A. We decided to get into auto repair, after we worked in the corporate world for a time. We felt the corporate world of finance, manufacturing was too ruthless for us,since we came from small town upbringing. We went to local community colleges to get auto repair training and took all training that was available to us from Ford, General Motors, Chrysler.

Q. Tell us about a recent job you did that you are particularly proud of.

A. A customer had 3 estimates for front strut replacement. Prices ranged from $480 to $560. Prior to this, one shop replaced his CV joints, sway bar links for $800. My estimate for $350 for struts. The customer's complaint was for clunking noises, squealing noises. I found the previous shop's repairs had left the sway bar link nut loose, causing one of the clunks. The squealing was causing in part by a brake shield was bent during the previous CV repair.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. We subscribe to two automotive trade magazines which we read, and we keep up with automotive industry news on the web.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. We are excited because of the high gasoline prices, which have caused consumers to buy smaller 4 cylinder vehicles. We would prefer our customers develop their social and family skills, rather than too-dood-ling around the country alone in their cars and trucks. Yes, we make less money because cars/trucks not driven do not break down, but social/family life is much better

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. We did a rear main seal on a 1990 Ford F250, with a 460 cubic inch V8. We took the truck down to the car wash to clean off as much sand, dirt, oil, grease as possible off the oil pan, transmission, engine cradle, power steering, frame, starter, motor mounts. We loosened the engine, lifted the engine 3 to 4 inches, yelled and screamed as dirt, oil, gunk fell on our faces, clothes, eyeglasses, hair. Carefully cleaned mating surfaces of sand, grit, oil. Then made some special gasket holding tools from bending clothes hangers like bobbypins, to hold the gasket to engine. We then replaced the rear main seal halves, sealed gasket edges, put the oil pan gasket holes over our bent clothes hanger gasket holders, and reinstalled, torqued all bolts, then test drove the vehicle for miles to make sure no oil was leaking anymore. No more oil leak. The customer was riding his bike from work, so we met him at his house. He could not get the custom rear pickup door down, so we figured out a key ring was missing, and pulled back the holding pin, installed key ring.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. Our pricing is almost always lower than our competitors, since we have set up our costs a low as possible. We try hard to meet the needs of our customers, as well as restrain our costs so customers can keep their cars and trucks running for the lowest cost and highest reliability.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. Take many classes at a trade school. This will help the prospective mechanic to learn procedures, tools, quality techniques, safety, learning,

Q. What is your greatest strength?

A. We try hard to fix the customer's concerns. We try very hard to make sure noises, leaks, vibrations, lack of power, emission are repaired correctly with the longest lasting repair we know is possible. If any additional repairs would be needed, simple and low cost we recommend these to the customer before we finish their repairs, if possible.

Q. What are you currently working on improving?

A. We work hard on customer service, understanding our customers needs and concerns. The younger generation is more web search concerned, and we take their opinion seriously. Reviews and Testimonials are important to us, and we try to get feedback on our service. We love our customers, really. We wish we could spend more time with them, and do at times.