FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure is designed to be transparent and competitive. We offer various service packages tailored to meet the specific needs of our customers, with options for weekly, bi-weekly, or monthly service visits. Additionally, we may offer discounts for referrals or seasonal promotions. Our fees are inclusive of standard chemicals and basic maintenance tasks, with additional charges for specialized services or extra treatments.
- What is your typical process for working with a new customer?
When working with a new customer, our typical process begins with an initial consultation to assess the condition of the swimming pool and discuss the customer's needs and preferences. We then develop a customized service plan and provide a detailed estimate outlining the scope of work and associated costs. Once approved, we schedule the service visits according to the agreed-upon frequency and begin maintenance. Throughout the process, we maintain open communication with our customers to ensure their satisfaction.
- What education and/or training do you have that relates to your work?
Our team consists of highly skilled and experienced professionals with extensive training in swimming pool maintenance, repair, and water chemistry. We stay updated on the latest industry advancements and best practices through ongoing education and certifications to provide our customers with the highest quality service.