FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Plumb Vine, we believe in transparency when it comes to pricing. Here's what you should know: Cost of Parts: We will show you the cost of parts so you can see exactly what you're paying for. Labor Costs: We are straightforward about our labor costs and aim to be transparent about what we're aiming to make on our labor. Evaluation Fee: Our evaluation fee is only $49 for an on-site assessment. However, if you prefer, we are happy to discuss the issue over the phone at no cost. This allows us to understand the problem better and provide you with a more accurate quote. We believe in providing upfront pricing and clear communication to ensure that our customers are always informed and satisfied with our services.
- What is your typical process for working with a new customer?
Here's what you can expect: Initial Contact: Contact typically starts with frequent questions to get familiar with the situation and the nature of the problem. Assessment: If we determine that we are a good fit for each other, we will schedule a call based on the proper availability to conduct an assessment. Solution Options: After the assessment, we will approach you with options that will be available to you regarding the solution. Scheduling: Once you've agreed on the solution, we will schedule the work at a time that is convenient for you. Payment: We collect payment after the work is complete and you are satisfied with the results. Our goal is to provide you with high-quality plumbing services while ensuring that the process is straightforward and stress-free for you.
- What education and/or training do you have that relates to your work?
Industry Experience: Our team has worked for large companies in the plumbing industry, giving us a deep understanding of the market and its challenges. Quality Focus: We understand the overpriced nature of the industry and the varying quality of work. That's why we are committed to delivering high-quality work that exceeds expectations. Competitive Rates: Despite our high-quality work, we offer rates that are competitive and often lower than those of larger companies. Backed and Warrantied: All our work is completely backed and warrantied, giving you peace of mind. Our goal is to provide you with top-notch plumbing services that not only meet but exceed your expectations, all at a price that won't break the bank.