FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We never charge for an estimate and we never charge for a service call as long as we are hired to do the repair. My competitors often charge you a service call fee, sometimes hidden or built into the pricing.
- What is your typical process for working with a new customer?
I ask them questions to see if they did all they can do themselves before having to pay us to come out. How are your air filters? Is the thermostat in the ON position and in the cool position? Is there a display on your thermostat? Have you looked in the breaker box to see if maybe the unit tripped? Lets face it, repairing a unit on a hot day is expensive not to mention the time you have to wait although I respond quicker than my competition. I try and help all my customers before I schedule a service call.
- What education and/or training do you have that relates to your work?
I went through formal training here in Phoenix at RSI in the mid 80's and I attend regular training classes.