FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do not charge a service call fee. I only charge for actual work done and parts. I stand by my initial estimate for labor cost and don't increase my price if the job takes longer, and will even reduce my price if it doesn't take as long I originally thought it would. If I find that the total cost of the work may be more than the price of a used or a new appliance, I will make sure the customer is aware.
- What is your typical process for working with a new customer?
Once I have a description of the problem, I give an estimate of the labor cost. I diagnose the problem, inform customer of parts needed (if any). I shop around to get the best price for parts. I'm organized so as not to cause a mess in the customers home, and I clean up everything. I complete the work as quickly as possible, and I always work around the customers schedule.
- What education and/or training do you have that relates to your work?
I have a degree in electronics. I've had 27 years of experience maintaining and repairing a very large variety of electronic equipment. I have worked for employers that emphasize, safety, customer service, and reliable repairs, (IT STAYS WORKING!).