When clients need to hire professionals, Thumbtack asks questions to learn about their needs. Despite having questions for 900 local service categories — from house cleaning, to flute lessons, to aerial photography — sometimes our pros don’t have all the information to know if they’re qualified and how much to quote.
Today we’re introducing Public Questions to fill that gap. Pros can now ask a potential client a question before sending a quote. All pros can see the answers, so everyone benefits from the additional details.
We’re excited about the questions our knowledgeable and qualified professionals have been asking in the pilot program. A few of the many great questions include:
Window installation: What are the measurements of the windows for which you would like to have screens made?
Costume character entertainment: Do you have a specific character in mind? What do you want the character to provide?
Math tutoring: Do you want to be tutored in Algebra 1 or 2 and for how long (just the school year ending in May or also tutoring during the summer)?
When clients answer questions like these, they get more specific and accurate quotes from the most qualified professionals.
Public Questions will also help us improve the detailed questions Thumbtack asks consumers in 900 categories. When we see many pros asking different consumers the same question, we will add it to this list of questions.
Thanks for all the great feedback we received during the pilot program, and we’re excited to continue to work to make Thumbtack the best place to hire local service professionals.