FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pure Light Window and Gutter Cleaning Service is 100% owner operated. We are not a "high service Providers." and thus our work is focused on individual customer needs, attention to detail and only the highest quality industry standards. When you hire Pure Light Window and Gutter Cleaning Service, you will know that you are getting exactly what you have paid for and more.
- What is your typical process for working with a new customer?
Pure Light Window & Gutter Cleaning offers free onsite estimates. With gutter cleaning it is not uncommon to offer a ruff estimate by phone of email. Free onsite estimates are always offered for new window cleaning customers. When seeking to get a window cleaning estimate it is very important to realize that there are many variables; How high, how dirty, type of windows, just to mention a few. As convenient as it may seem to get a quick quote over the phone of my email, our 18 years of professional window cleaning experience here in Santa Cruz County has taught us that it does not best serve the customer. Getting a free onsite estimate protects the customer from any surprises and better prepares us for adequate scheduling and the work ahead.
- What education and/or training do you have that relates to your work?
I was trained and mentored 18 years ago by an expert window cleaner who at that time had some 25 years of experience. From that time I have grown with the industry, taking full advantage of modern products tools and techniques. In 2010 I launch the largest professional window cleaning community on Google+ which today is made up of over 1000 professionals from across the globe. I have excelled in all areas of advance window cleaning, solar panel cleaning and gutter cleaning. I have written several expert articles, work with window cleaning distributors and daily contribute both locally and internationally to the industry.