FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have semi-flat rates at $95 for up to 2 hours and an additional $45 up to 4 hours. If your computer requires more than 4 hours of attention then we will have to talk about the value of replacement vs repair. I have a passion to provide quality affordable computer service for low- and no-income end users on a case-by-case basis.
- What is your typical process for working with a new customer?
I am going to listen to what the primary complaint is first. I then want to know the rest of the story on what's wrong. It's almost never just one thing frustrating an end user. I have had clients who need a replacement keyboard and find out there's a really nasty malware slowing things down too. Optionally, I do a complete scan and assessment of your computer to aid in providing a needs summary.
- What education and/or training do you have that relates to your work?
I perform Continuing Education by reading articles and browsing forums almost weekly to stay on top of repair techniques and new products. Manufacturer websites provide much insight on design and assembly of what consumers bring to me including updates on defects in design and engineering.