Q. Why does your work stand out from others who do what you do?
A. When you hire a carpet cleaner, there are a few things you'll want to be aware of:
1 - OVERSOAKED CARPETS. Our equipment includes a truckmount with very powerful vacuum suction and 5 vacuum slots at the base of the rotary extractor. Our cleaning leaves carpets dryer than much of our competition.
2 - DETERGENT LEFT IN THE CARPET. Detergents are designed to attract soil, so if not properly extracted, they will make your carpets re-soil more quickly. Our extraction is so thorough that you won't experience this issue.
3 - QUALITY CLEANING. Agitation is one of the most important element in a quality clean. Our rotary-extraction process scrubs the carpet at a rate of 650 passes per minute, so when we come across difficult areas, we can give them the attention they need. A cleaner who steam cleans with a wand cannot get the scrubbing power we can, and you can definitely tell the difference.
4 - ABILITY TO REMOVE STAINS (gum, Kool-Aid stains, etc.) We clean for a lot of property managers in town and, believe me, we've seen about everything! We've saved tons of carpets because of our quality cleaning and stain removal capabilities.
5 - FAIR PRICE. Let's face it, you get what you pay for. I receive a lot of calls from people wishing they had not gone with the "cheapest" carpet cleaners because they were not happy with the results, and some of them have hidden fees if you want a regular cleaning. But you don't want to throw your money away, either, and there are some very, very expensive cleaners in town. We strive to provide high-quality cleaning at a fair price.
6 - CUSTOMER SERVICE. I subscribe to the philosophy that "People don't care how much you know until they know how much you care," and that philosophy shows in the way our business is run. We really focus on customer service and making your needs a priority.
Q. What do you like most about your job?
A. Honestly, I love owning my own business. There's something about seeing it grow and progress that is very rewarding to me. I also love that we've been able to create a great reputation as a business.
Another thing I just love is saving a carpet, one that the owners we're planning on replacing, and after seeing our cleaning realize they don't need to any more! We've made a lot of bad carpets look almost brand new!
Q. What questions do customers most commonly ask you? What's your answer?
A. A question I am often asked is:
"I had a carpet cleaner come clean my carpets, and a month later they were dirty again. Why is that?"
The answer is that the cleaner did not properly extract all the detergent he put in the carpet, and that remaining detergent will sit there and collect soil until it's removed. This is often most noticeable in the heavy traffic areas.
Q. What do you wish customers knew about you or your profession?
A. I wish customers knew that there is a big difference in carpet cleaning, and that you get what you pay for. I've heard lots of regrets from bad carpet cleaning experiences from different carpet cleaners they've used previously. The process the carpet cleaner uses makes all the difference in how clean a carpet will get.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Yes, I have taken several classes sponsored by the Institute of Inspection, Cleaning and Restoration, and have certifications from them.