I had hired Ashley for a baby shower decor. Ashley was very responsive for any questions i had and was fairly quick in provide a quote. However, i would like her/ her team to consider more on overall customer experience for greater impact.
For instance - A) i did not like the “oh baby” sign that was put and was hardly visible for pictures. I wish i was consulted on options and showed design prior.
B) Her team did not take away the whole setup after the event was over and left the garland behind- adding work for us to burst so many balloons and cleanup which wasn’t acceptable or agreed upon and added additional stress.
Overall decoration turned out decent.
Her Creative Events
Keerthi P.
She is FRAUD. We hired Ellys for our daughters birthday decoration on Sep 5. We paid the amount in full. Called and messaged her umpteen number of times with no response 2 days before the event. She finally responded saying that she will return the money in full. But she did not yet. Save your money and peace and go hire someone else. Will open a case with Thumbtack as well. Again, she is fraud and completely untrust worthy.
Elly’s Sweets & Decor
Thumbtack Customer
Midsummer Night’s Project: I found Raquel on very short notice, 2 days before our party. My other team member was sick during the week & wasn’t sure she was going to make it to the party.
Raquel is professional, punctual, sharp, personable, reliable and creative. I’ll tell you why…
The Task: String artificial floral vines to sets of balloons in 2 hours or less. The day of the party there was a major detour to the venue. The street to get to the venue was blocked! The police officers guarding the blocks let me through after I explained to them I’ve got a party right where it’s being blocked & I’ve got all sorts of decorations. They let people through as long as you’ve got an event :). With that major detour Raquel still managed to be on time. She parked her car parallel to the blocked street (so smart!).
When she got to the venue she gave me a warm smile. She knew I was a bit stressed with the whole detour issue. I explained to her in less than 5 minutes of my vision & she did a great job.
Raquel is a great listener & a quick study. My other team member showed up and I had Raquel take the lead. She explained to her and eventually the event planner who came to help as well what to do. She has great communication skills.
There were other things happening at the party that she was privy which I was clueless to & Raquel “translated” party lingo to me which helped me make quick & sounds decisions.
I’ve only met Raquel that one time & I knew by her demeanor & work ethic that I can rely on her that I’m in good hands. My stress level really diminished…yay!
Raquel didn’t do just the job given her, she went above & beyond. She was very creative & proactive. Without being asked, Raquel thought of a way to make the cake table look spectacular! Raquel is sensitive to my wants that she communicated with me her plan first. Raquel strategically placed floating floral vines at the back of the cake table. I believe Raquel has photos. I was so busy with everything else I didn’t find the time to take décor photos. The result was just beautiful!
I think after reading this you’ll find that I cannot say enough good things about Raquel. I won’t be surprised the next time I ask her to rescue me that she’ll be booked. Raquel…thank you for everything! You made it such a magical day for us :).
Divinity Events
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