Keys and Mice Computer Service and Repairs

Keys & Mice

El Monte, CA

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About Keys & Mice

We have been in business for over 15 years now. We provide computer repair, new custom computer builds, Apple product repairs including iPhone, iPad, and MAC computers, photo restoration, wedding photography, video editing, web design, as well as phone and VNC technical support.

Location

11129 Brockway Ave
El Monte, CA 91731

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Reviews

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  • 5/5 stars April 30, 2011

    Scott is very detailed and shares many options and ideas regarding the best choices available to get to the end result of service provided. Very satisfied. I've hired Scott to service (2) of my Xbox 360's to the which I am very pleased with service and product supplied. I recommend Scott and his business. If you are needing a trustworthy individual who has excellent knowledge in his product at a reasonable price (who can under price the competition), Scott's business is just that. Thanks again Scott

  • 5/5 stars April 30, 2011

    We have been extremely pleased with the personal attention that Keys & Mice provided through fast, reliable and professional customer service. You always get a live voice and immediate results. The design of our website is cutting edge and the hosting has never seen any downtime. It has been more reliable and affordable than the big box companies we have used in the past. As we look to expand connectingpointcommunity.org, it has been met with ideas and suggestions that will allow us to serve our community better. We completely recommend Keys & Mice, their reliability and ability to meet the needs of your company. You will not be disappointed.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Our jobs are mainly computer related. However we also repair Apple products and various gaming consoles such as the Xbox 360, Wii, and the PS3. We also offer Web Design, Hosting, and Graphic Design services.

Q. Describe three recent jobs you've completed.

A. Operating system restore
Data Recovery for a photographer
Network Setup for school office

Q. What advice do you have for a customer looking to hire a provider like you?

A. Make sure whomever your hiring has adequate experience and they understand the value in "Customer Service". We like to partner up for life. So the first time we work for you, the questions get answered, and the problems get fixed.

Q. What questions should a consumer ask to hire the right service professional?

A. Do you have a quality guarantee?
How much experience do you have?
Are you prices competitive?

Q. Why does your work stand out from others who do what you do?

A. We take pride in knowing that we're not happy until our customers are happy. You can be sure that the job will be done right the first time. It is our guarantee.
When managing your personal data, we practice strict measures of confidentiality, honesty, and integrity.
Nobody will beat our quality of work, or our pricing.
We're a company that you can always count on.

Q. What do you like most about your job?

A. We have been doing this for over 15 years. This is a passion not a hobby. We strive to give the best support and information possible. We love when our customers get that "Light Bulb" look after they realized they learned something new about their computer.

Q. How did you decide to get in your line of work?

A. Technology, Computers, Video Games, have always been my passion and I could never get tired of doing them.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. The internet has a vast amount of knowledge and tips as far as computer service. We tend to rely on our experience and our customers feedback to gain the knowledge we need. One of the benefits that we give our customers is the lowest prices possible. That would not be possible if we had to renew several licenses every year for thousands of dollars.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. Our most recent job was repairing two xBox 360 consoles. Both had the ring of death and needed new hard drives. We saved our customer money by buying standard hard drives and flashing them to Microsoft's firmware specs. Right now we have a special on repairing any gaming console for only $50. Any additional hardware would be extra.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. Don't be afraid to ask for a deal. We would rather help you then you getting over charged by another vendor.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. Love what you do!

Q. What is your greatest strength?

A. Troubleshooting

Q. What are you currently working on improving?

A. Other types of services like TV, DVD, Stereo Services.

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