iPhone, iPad & iPod Touch Repair

iToy Repair

Fresno, CA

3 years in service

3 employees

Gold member

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“Our goal is your satisfaction”

About iToy Repair

hired 19 times on Thumbtack

Mon-Fri: 1:00pm-9:00pm
Sat: 5:00pm-9:00pm

We repair every generation of iPhone, iPad, and iPod Touch.

Our services include:

- Screen repair (glass touchscreen digitizer and/or LCD)
- Back glass repair (iPhone 4 or 4S)
- Button repair (home button, power button, volume button, etc.)
- Battery replacement
- Water damage
- Software upgrade
- Password removal (forgotten password or locked out)

And a whole lot more.

We offer a 1-hour service for most repairs. We use high-quality OEM parts, and we include a warranty. Call us today!

Location

7948 N Maple Ave #108
Fresno, CA 93720

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Reviews

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  • 4/5 stars March 3, 2014

    Quick response regarding quote and quick repair time. The price seemed average and the service was outstanding. I really trusted this business. I will return again or recommend iToy to friends and family.

  • 5/5 stars February 20, 2014

    i was told my "old" phone was broken and couldn't be fixed so i had to buy a new one. Started thinking maybe it's just a battery problem. Friend of mine recommended IToy Repair. Took my "old" phone there and I explained all to Josh and he took the time to open up my "old" phone and dig around inside it. He looked up the battery, etc. and said it would be a week or so and they should get it. Got an e-mail from Josh stating that my "old" phone was now okay, that the battery charger i had was not good and the new one loaded up the phone and we are now good to go.

    it's people like Josh and IToy Repair that make me smile again. It's nice to know that there are still people & business in this world that are willing to go the mile and help the customer.

    I wholly recommend IToy Repair to everyone.

    Thanks again Josh!!

    Kar

  • 5/5 stars January 31, 2014

    Great service! Said what they'd do, did what they said and did it at a reasonable price.

  • 5/5 stars January 28, 2014

    Amazing!!!! Fixed an iPad that the apple store said was beyond repair! I'm convinced there isn't anything these guys can't fix. Great people and great customer service. I will be sending all my friends and family their way!

  • 5/5 stars January 13, 2014

    Very friendly and really appropriated his hard work and honesty. Kept my repair at the quoted price even though there was more wrong with it! Will recommend this place to all family and friends. Look forward to the visit if I need to return:)

  • 5/5 stars November 26, 2013

    Repaired iPod classic stuck center button as promised.

  • 5/5 stars October 28, 2013

    Angel and Josh... both great!! Very professional and very knowledgeable. Frame on iPhone was bent and Josh straightened it! iToy Repair is my "go to"! Thank you both!!

  • 5/5 stars October 1, 2013

    Great customer service.

  • 2/5 stars September 22, 2013

    Josh is a nice person and explained well what the repair would entail. Where he falls is in customer service. First, my device was not ready when he said it would be as iPhones apparently take priority. Next, he doesn't keep his posted business hours. The first time we tried to pick up our iPad he was ill and not at work. The second time he was going to be later than the posted hours. After I picked up our iPad it didn't work so when another Saturday trip was needed he wasn't going to be in at all. If speedy service is what you need this place might not work for you.

    Josh L. from iToy Repair replied to this review on September 23, 2013:

    Bert I felt horrible for your experience and the overwhelming majority of all our other reviews proves that your experience was not at all typical. Repair times are always an estimate. We work as fast as we can and often we are earlier but sometimes later than the estimate. The flu I couldn't control. The second time you came 30 minutes before we open, and I sent someone there to open the store 5 minutes early, but you had already left and didn't want to return. Your wife explained later, when I asked, that you had friends in the car and didn't want to wait. We try very hard to deliver perfect service, but in over 2 years of business you are the first bad review we have earned. We hope to learn and be better from this experience.

  • 5/5 stars September 9, 2013

    Awesome job! Thanks!

  • 5/5 stars August 13, 2013

    I recently got my iPad with a cracked screen repaired here. Before i found itoy repair i was a victim of another repair company in fresno who provided horible service at a much higher price! a month later and my screen was still broken! which led me to find josh at itoy repair! Not only was the service 5 star worthy, but the repair was equally as exceptional. My husband and I Will use them for every itoy repair needed in the future! Thank you josh for Beating your competitors price and standards! You guys are the best!

  • 5/5 stars January 25, 2013

    Wonderful to deal with! I took my iPad in on Tuesday at 10:00am, and had it back by Wednesday at 1:00 pm. AND....the work was exactly what he said it would be and the estimate for repair did not change. It was exactly what he said it would be. Excellent on all aspects! I highly recommend!

  • 4/5 stars January 21, 2013

    Very conscientious of the customer. Very thorough in his review of the device. Good overall experience.

  • 5/5 stars January 19, 2013

    This guy knows his stuff!,I took my iPod 4gen & man the screen was ALL messed up bad! I took it to him & he made this iPod look brand new! Works just prefect! His price are good! & does not take long on fixing it!
    I recommend this place to anyone!

  • 5/5 stars January 8, 2013

    Best iPhone and iPad repair in town fast
    Friendly all at a great price

    Josh L. from iToy Repair replied to this review on January 18, 2013:

    You are so kind!

  • 5/5 stars January 7, 2013

    Josh replaced my itouch 4th gen screen. It works perfectly! I'm so happy with the job. The screen works as well as the orginal

    Josh L. from iToy Repair replied to this review on January 8, 2013:

    Thanks!!

  • 5/5 stars September 25, 2012

    Josh knows his stuff. Speedy reply and nice job with a more challenging than normal battery replacement. Very reasonable pricing and personal service. He obviously cares about his customers. I doubt you will find a better "i-place" in Fresno.

    Josh L. from iToy Repair replied to this review on October 31, 2012:

    Thank you!

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Screen Repair - Replacing the glass digitizers.
Water Damage - Cleaning corrosion, and diagnosing.
Home Button Repair - Replacing the home flex ribbon.
Jailbreak & Unlock - For use on other carriers.

Q. Describe three recent jobs you've completed.

A. 1) A White iPad Air Glass Digitizer Repair
2) An iPhone 5S Screen Repair
3) A Macbook Pro Water Damage repair

Q. What advice do you have for a customer looking to hire a provider like you?

A. Ask lots of questions. Find out if there is a service warranty and how long it is. 24 hours or 3 days is terrible, 90 days is good. Find out if they have parts in stock, and if they use OEM quality parts. (Original Equipment Manufacturer) Find out if they offer same day service. Most importantly, read their reviews online. If they don't have many beware, and if their rating is below 4 stars.

Note: We offer 1 Year Warranty, OEM Parts, Same Day Service for iPhones, and a 5 star reputation with over 75 reviews. (Google, Yelp, Yellowpages and Thumbtack)

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Customers always ask if we use Apple parts. Apple doesn't have a parts store, so there is no such thing as Apple parts, unless you put a used/recycled part on your "iToy" from another Apple device. All new repair parts are aftermarket. They are also typically all made in China, and so are Apple products. "Designed in California" but manufactured in China. So the keywords are "OEM" or "Original Quality" parts. We carry these.

Q. What questions should a consumer ask to hire the right service professional?

A. Ask about the warranty, how long is it, and what does it cover.
Ask if they use OEM parts, if they say no, ask why not, and if you can get OEM parts installed.
Ask how long the repair will take: it should be well within 24 hours for phones, and within 2 days for iPads.

Q. What important information should buyers have thought through before seeking you out?

A. Buyers need to ask all questions in advance. They need to think through what's important to them and vocalize their needs and preferences from the beginning so there will be no disappointment of their expectations. We want to have a very satisfied customer every time.

Q. Why does your work stand out from others who do what you do?

A. We always use the best quality parts and are careful and neat with our work, striving for the best finished product we can deliver. And we ALWAYS take care of customer concerns after a job, and we would rather lose money on a repair than to turn out an unhappy customer.

Q. What do you like most about your job?

A. I like being able to provide a needed service, and being able to work a schedule that I have chosen. I am truly blessed.

Q. What questions do customers most commonly ask you? What's your answer?

A. How much do you charge? Or they'll ask, how much do you charge for screen repair? Or how much do you charge for water damage? The price depends on the device, and which generation it is. iPad screens cost more than iPhone screens, and the newer generations cost more as well. More material cost and more labor results in a higher quote.

Q. Do you have a favorite story from your work?

A. My favorite story is when a customer came in and had broken off his charger inside his iPhone. He wanted the charging port replaced so he wouldn't have so much trouble taking the charger out. Well, he didn't realize that he just had to squeeze the buttons on each side of the charger to pull it out. I showed him and saved his pocketbook, though not his dignity.

Q. What do you wish customers knew about you or your profession?

A. I wish customers knew that there is a wide variety of service expertise out there. Just because a person has a nice website doesn't mean they have good business ethics or will do a good job. Also, I wish customers knew about OEM parts, and that Apple doesn't have a parts store, therefore there are officially no such thing as Apple parts.

Q. How did you decide to get in your line of work?

A. My room mates niece dropped her iPhone 4 in the pool, and I started trying to fix it. After 4 days of working on it all day every day, it suddenly came on. The problem had been a shorted out power button flex ribbon. It took me a long time to discover that, but once I had, I had learned quite a bit in the process. I posted a Craigslist ad just for kicks, and was surprised that there were responses. Countless hours of research and learning on broken devices I was able to buy, and I can now confidently repair every generation of iPhone, iPad or iPod Touch, including the iPod Nano 6th Generation

Q. Tell us about a recent job you did that you are particularly proud of.

A. One client brought in an iPad that was not only cracked but the case was very badly tweaked. It didn't seem possible that anyone would be able to save the case, and due to the precision with which iPads are designed it seemed likely the entire aluminum housing would need to be replaced in order to install a new glass touch screen. But with a lot of patience, I was able to reshape that case with hand tools, and get the digitizer to fit. Both the customer and I were surprised at the end result.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. Every time I discover something that I do not know I begin doing research and self educating with hands on and any information I can find. This is a rapid paced industry so technical school is impossible. Literature would be outdated before it was finished being published. Every time Apple releases a new generation of touchscreen device, I am among the first to take one apart and learn it's assembly. There is also a whole new line of parts to find vendors for with each successive generation, so yes, continuing education is annual.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Latest developments are the announcement of iOS 8. There should be a full suite of new generation devices coming out in September. I'm guessing iPhone, iPad and iPad mini, but not an iPod Touch, unless it's to release a 128 GB iPod Touch. Apple now does some repairs in store, but having to have an appointment and hanging around their store like you are at the doctor's office is a huge inconvenience. Our clients will still be able to get same day service with no appointment on iPhones, which is something Apple can't offer.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. My most recent project was 3 iPads from 3 students of ACEL High. ACEL High, located in Fresno (www.acelfresno.org), issues iPads to all their students. I am the referred repair specialist for the schools iPads. These 3 iPads were in a range of conditions, from poor to bad. The job took about 7 hours, and cost them $475 to repair corners and replace glass touch screens on all 3.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. Depending on the generation and color:
iPhone Screen Repairs $45 - $110
iPod Touch Screen Repairs $45 - $160
iPod Nano 6th Screen Repairs $70
iPad Screen Repairs $115 - $165
(iPads and some iPods have separate LCDs, that's more$)

There is a huge list of other repairs, and prices depending on generation and device. Please call for a current quote.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. Don't learn on devices that belong to friends, or family. Learn on devices that belong to you. The You Tube videos leave out a lot of information.

Q. What is your greatest strength?

A. Customer Service - I have always enjoyed jobs where I get to interact with customers and resolve their issues. I take great satisfaction in happy customers, and especially when that customer may have been unhappy at some point.

Q. What are you currently working on improving?

A. I'm currently working on improving my graphics image and marketing strategies. It would also be nice to have a retail location in a more visible area.

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