Purr-fection Pet Care

Dear Rhonda, I am thrilled to know that you are happy with my service and that you can take wonderful vacations and know that your babies and home are being cared for as if they were my own! I love visiting Shasta, Layla & Rio and I love knowing that you consider me family! Love, Auntie Julie :)

Thank you for your review John. It is nice to know that you appreciate everything I do and that my service allows you to go to work and not worry about your babies.

Dear Arlene, Thank you for reviewing my service on Thumbtack. I am happy to hear that you were pleased in the way I cared for your cats, getting to know them and their personalities, etc. I'm also glad you enjoyed the pictures I sent you. Making sure the pets are well cared for is my number one priority but I also care a great deal about the relationship with the pet's parents too! I understand that you are upset with some of the terms of my Service Agreement and I want to take this opportunity to address your concerns. The reason I asked for two copies of your key was in case there happened to be an emergency with me, my back-up sitter (my husband) could easily take over the service and make the visits so that your cats would be taken care of in their normal routine. I'm sorry if I failed to make that part clear during our meet & greet. I understand your hesitation in making a key for me, especially since you choose not to lock your doors. As a pet sitter, walking into an unlocked home is very risky and something I am just not willing to do. I understand your frustration in my insistence of making me a key, which by the way, didn't work and you had to run back again to get a new one while trying to get ready for your trip. As for the key fee charge, I did not charge you because you were already home and I handed the key back to you personally. Most of my customers prefer I keep their keys on file for future bookings but if they request I return it, I do so promptly and without charge the first time or two. If it becomes an ongoing occurance, dropping off and picking up keys, then I may need to charge a fee to cover my time and gas expense. I would NEVER want to keep a key against my customer's wishes. The clause in the contract about video monitoring and security is there because I offer a lot of overnight stays in my customer's homes and I want to feel comfortable with my privacy during dressing, sleeping, showering, etc. I would like to clarify that I never said that you could not have that ype of montoring, but rather, that I would like to be aware of it for my own privacy, safety and security. This is what the clause says: Video Monitoring: I agree to notify PPC if premises is monitored by video camera. This notification is to protect the privacy of PPC as well as to maintain a mutual relationship of trust. Initial here___. After much thought, I have decided that asking about video monitoring is not relevant for daily visits so I have removed it except for overnight stays. Thank you for your feedback!