FAQs
- What is your typical process for working with a new customer?
To find out the customer's needs we ask a series of questions about previous experience with the language, their reasons for studying it, and what they hope to achieve in learning it. Once this is done, we set up a trial lesson, which is free and does not oblige the student to sign up. It's just to see if the lessons are a fit. All learners are given: * The agreed upon number of LIVE teaching hours of the language * Access to Mango Languages learning application for extra practice * Access to our platform, where they can access lesson recordings, homework, classnotes and teacher slides * Assistance from our main office for tailoring the program to their needs
- What education and/or training do you have that relates to your work?
Ciao Languages was founded by Sean Cook, who has had many years of experience as the manager of a language school in Italy. Sean is also an teacher trainer and is able to help the native-speaking teachers that he has on staff to become effective language instructors.