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Computer Technician Services

LBTechGuy

Long Beach, CA (map)

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About LBTechGuy

hired 8 times on Thumbtack

Sun-Sat: 8:00am-10:00pm

LBTechGuy is a personal computer and technology concierge service company. I provide not just computer diagnostics and repairs but also technical assistance with the many gadgets that are important to our lives which many people do not have time to figure out or personalize themselves.

For residential home users, I offer an affordable alternative to other onsite tech support companies. My normal hourly rate for general tech support is $50 per hour. If your computer has a virus infection, I offer a special discounted rate of $40 per hour. For a price list of my offered services, check my website's Home Users page.

For small businesses, I offer professional service at an affordable rate. My normal hourly rate for business support is $75 per hour. I support workstation, server, and other network devices. For a price list of my offered services, check my website's Small Business page.

I offer free diagnostics upon request.

Primarily, I support my clients on-site with an optional remote support for established clients.

I am a CompTIA A+ certified technician and continuously improving my knowledge base.

More information about my services and rates can be found at my website.

Thanks,
Randy Kinney
LBTechGuy

Location

Long Beach, CA 90814

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Reviews

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  • 5/5 stars June 4, 2014

    Randy Kinny arrived as promised on time. He was thorough and knowledgeable and cleared the malware from my computer in two hours time.
    He made sure that everything was working properly before he left.

  • 5/5 stars February 25, 2014

    Great fellow very calm and professional . Goes above and beyond not only solved multiple wifi issues but also took the time to secure the connections very knowledgable, courteous and not condescending ! No reservations he is terrific

  • 5/5 stars January 7, 2014

    Fast, efficient, reasonably priced. Would hire LBT again for sure.

  • 5/5 stars November 20, 2013

    I had a corrupt OS on my work computer; Randy asked a lot of questions over the phone and then, even though he was busy on other jobs, found a way to get to my office that same day. He explained what the problem was, what it would take to fix it, and kept me up to date throughout the process. He even recommended and made some upgrades to my software, and made sure everything was up to date and better than it was before. He even saved all my old files! Super nice guy, and took great care of me. Highly recommended.

  • 5/5 stars October 30, 2013

    Did LBTechGuy do a good job? Absolutely! LBTechGuy did a great job! I hired LBTechGuy to repair my computer that was freezing at almost every turn. When I tried opening a browser, it took forever, if it opened at all. If I tried using software, it ran very slow, working intermittently, making getting anything done almost impossible. After he repaired my computer, it ran like I hadn’t seen it run in a very long time, as intended…proficient and fast! He is professional and friendly and also went beyond the call of duty in a number of ways! He explained things to help me keep my computer running efficiently, exposed computer download scams I had fallen privy to, and even helped me save money I was unwittingly wasting. (I don’t want to set you up, LBTechGuy) But after all of that, he even gave me a substantial break on my bill! I would, without any trepidation, highly recommend LBTechGuy!
    Z. Pick, A very satisfied customer

  • 5/5 stars October 29, 2013

    LBTechGuy did a wonderful job. Was very knowledgeable, patient and proficient. We will use him again.

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Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. The top 5 most frequent types of jobs I perform are:
1) Windows OS diagnostics and repair.
2) Malware removal.
3) Data backup and transfer.
4) Network configuration.
5) Advise about technology needs.

Q. Describe three recent jobs you've completed.

A. Some recent work includes configuring a home network with 4 wireless hotspots, downgrading business workstations from Windows 8 to Windows 7, and removing highly embedded rootkit malware.

Q. What advice do you have for a customer looking to hire a provider like you?

A. It's important to know the technician's experience and work ethic. Some computer repair technicians will attempt to tack on unnecessary work to prolong the work and gather more fees. Sometimes the best and most cost effective option for some computers is to save important personal data and replace the machine.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. I am a 15 year industry veteran who has a lot of experience with a wide variety of problems. I am still learning things every day. Technicians often will research problems online with Google for the best repair tactics for tricky issues.

Q. What questions should a consumer ask to hire the right service professional?

A. Get as much information about their rates as possible. Ask for free diagnostics if available. Ask if they have any certifications.

Q. Why does your work stand out from others who do what you do?

A. I stand by my work with a 100% satisfaction guarantee. If you have a question, I will provide an answer.

Q. What do you like most about your job?

A. I am able to exercise my problem solving skills on a daily basis. I also learn something new everyday about technology and people.

Q. What do you wish customers knew about you or your profession?

A. I have a unique approach to computer tech support by offering proactive options to protect users instead of just fixing recently occurring problems.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. My pricing system is very simple and affordable. For home users, my general rate is $40 per hour. For businesses, my general rate is $60 per hour. I do offer custom price lists for specific jobs on my website.

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Last Modified: Jun 4, 2014

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