Computer Coach

$75/hour

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Responds within a day

Introduction: Jim Gray, Computer Coach, is a locally owned and operated company that values honesty and integrity in all aspects of our business. I provide computer support and coaching for individuals and small businesses in Sonoma and Marin Counties. I have over 35 years of professional experience in technology, dealing with computer support, applications, PCs, MACs, iPhones, Android phones, tablets, and networks, I do both remote support and onsite visits. Please contact me to arrange for me to assist you now. Help is on the way!

Overview

Hired 9 times

Serves Petaluma, CA

Background checked

1 employee

7 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Venmo.

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

9 reviews

5

100%

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Read reviews that mention:

Jim L.

Jul 31, 2021

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Hired on Thumbtack

Every aspect of our interaction was a positive experience. Jim's initial response came promptly, and after I described the problems I was having with my vintage desktop, we agreed on a plan, completion time and price frame, all of which he adhered to. He got right to work the next day on diagnosis and possible solutions. Data backup was included and overall backup explained. After the work was done in a very reasonable time, I was given a full description of the work done and a PC that so far has performed without any of the previous problems. I would not hesitate to recommend Computer Coach for pleasant, resourceful and articulate guidance and problem solving. I'm looking forward to asking him for his assistance again when it comes to keeping my computers healthy.

Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location

Computer Repair

Mark R.

May 31, 2022

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Hired on Thumbtack

Jim was great! He solved my computer’s problem, and he was very patient when I stumbled over user names and passwords. He was right on time, wasted no time, was very pleasant.

Details: Mac (Apple) • Desktop • Slow computer performance • My home, venue, etc.

Computer Repair

Reed K.

Jan 13, 2022

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Hired on Thumbtack

Top notch service from a true professional. He diagnosed my laptop and proposed an affordable fix. He knows his stuff and he's straightforward with the options. Please don't move anywhere, Jim, I finally found an IT guy I trust!

Details: PC • Laptop • System error or blue screen • At the pro’s location

Computer Repair

Ann D.

Jan 14, 2023

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Hired on Thumbtack

He was very helpful and addressed additional issues and provided training.

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Thumbtack Customer

Jan 31, 2020

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From Google

Jim has been my computer guy for four years, always ready to help me, always courteous, friendly, and happy to teach me what I need to know to be a smarter, more efficient and happy computer user. He never makes me feel inadequate or silly, always assures me that the various mistakes I have made are common. He has been able to fix whatever was wrong quickly, and his prices are reasonable. He has been a godsend!

Credentials

Background Check

James Gray

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
My hourly rate is $75/hr with a minimum charge of $75 for local in person visits. My hourly rate for remote sessions is $75/hr with a minimum charge of $20.
What is your typical process for working with a new customer?
I communicate with the new customer to see what help they need, gather their contact info, schedule an in-person or remote session, and send an invoice after my work is complete.
What education and/or training do you have that relates to your work?
I was a software engineer for 15 years, and electronic design engineer for 10 years, and I have been doing Computer Support/Coaching for 5 years.

Computer Coach

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