CMIT Solutions of S. Sonoma & NW Marin Co.

1. We GUARANTEE 1-hour response time to network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a multi-thousand dollar coffee break waiting for their computers to come back online. Our Marathon Ultra and Performance Plus plans guarantee a 1-hour response time. We also offer remote monitoring 24 hours a day, 7 days a week to prevent problems before they interfere with your business and shut you down. 2. We are big enough to handle any computer job, and small enough to still provide you the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated team of IT support professionals to ensure you get the highest level of support. You can also count on me, the owner, to be personally involved with your IT service and projects to make sure you are getting the best solutions and highest level of service possible. 3. No techno-babble. CMIT team members won’t try to keep you in the dark or dazzle you with acronyms and techno-babble. We will talk to you about technical subjects and answer your questions in plain English and make sure you understand what options you have available so you can make decisions based on your priorities and budget – not just because we say so. 4. We are seasoned, qualified, professionals with many years of real-world experience. I bring advanced electronics engineering degrees and many years of computer, network, hardware and software engineering, and project and business management experience to my clients. My technology team maintains vendor certifications from numerous vendors such as Microsoft, Cisco, and Dell. For example, we are Microsoft Small Business Specialist and Microsoft Certified Partner certified, Hewlett-Packard and Cisco partners, and a Dell certified partner. We are also committed to ongoing training to make sure we are up-to-date on the latest technologies and solutions. 5. We carefully document the work we do for you and your IT systems and keep it at your site. For complex technical systems, it is critically important to document the work that is done and document system and network configuration details such as IP addresses, router username and passwords, wireless security keys, etc. so you don’t have to pay to have technicians find out this information multiple times, and to make troubleshooting go as quickly as possible. We are sticklers for detail and giving you outstanding documentation. 6. We GUARANTEE to provide you with the most cost-effective solution to your problem. As a business owner myself, I understand the importance of keeping overhead costs to a minimum. That’s why I require all of our technicians to be trained to find the right solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary. 7. We are COMMITTED to solve your computer problem right the first time. We take extra steps up front to make sure we thoroughly understand the problem, like listening carefully and looking before we leap, and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that delay the completion of your project and cost extra in billable hours. 8. We are COMMITTED to complete your projects on time and within budget. It is not uncommon for unforeseen and latent technical problems to arise that were not planned or budgeted for. Our approach is to find a way to thoroughly solve these unexpected problems without significantly impacting the schedule or budget if possible. 9. We schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several days or hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities. 10. We are the ONLY technical support company that offers a no-risk, 100% money back guarantee. You may cancel your Marathon service plan at any time within the first 60 days for a FULL 100% refund if you are unhappy for ANY reason. We will write you a check for the full amount that you have paid us for your service plan and consider the contract cancelled. No other technical support company will stand behind their work the way we do at CMIT Solutions. I really like earning the trust of my clients as their IT technology advisor. I put very high value on partnering with my clients. I get tremendous satisfaction from taking the worry about technology off the shoulders of my clients, and helping them deploy technology is ways that actually get them more clients, more revenue, and more peace of mind!