Q. Describe the most common types of jobs you do for your clients.
A. Connecting or rearranging services. Phone system repairs.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Hire a licensed contractor to be protected and the ability to check out before hiring. Licensed contractors are required by the California state board of contractors to be bonded and complaints are recorded and available online 24hrs a day. Qualification of job history and testing by the state board of contractors not only in legal but technical knowledge.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Electricians are not generally qualified or capable of performing troubleshooting or wiring of phone, data services. Call a qualified phone contractor for these services to avoid future problems.
Q. What important information should buyers have thought through before seeking you out?
A. Clients need to understand their service can be interupted or even disconnected while service is being installed or repaired. Be prepared to stay off the internet and important phone calls.
Q. Why does your work stand out from others who do what you do?
A. Use only cat5e 350 mhz for phone and network wiring.
Emergency Services. Fish Wires. Custom Work.
Extremely Qualified for Troubleshooting Difficult Senarios.
Q. What do you like most about your job?
A. Satisfaction of Troubleshooting and Repairing Problems My Competitiors Missed or Installs They Were Unable to Accomplish.
Q. What questions do customers most commonly ask you? What's your answer?
A. How long will this take?
It depends on each job. We can get a fairly close estimate before the job is begun once on premise. If we estimate the job is not able to be done, there is no charge for the visit.
Q. What do you wish customers knew about you or your profession?
A. It can range from simple to very complex solutions.
Q. How did you decide to get in your line of work?
A. Went full circle starting with ATT in Oakland, Berkeley for 17 years, thru the transition Att, PacBell, Pacific Telesis, SBC then finally ATT again. Was trained in Business and Residence applications as an Installer and Repair Tech. Business Accounts included UC Berkeley, Alta Bates hospital, Merritt, Childrens, Highland, City of Berkeley, City of Oakland, City of Albany, School Districts, etc. Continued Tech Services after being transfered to Sacramento, retiring in 5 years as an ATT tech.
Q. Tell us about a recent job you did that you are particularly proud of.
A. Data and Phone Wiring for three year project in Napa requiring fiber optic backbone and cat6 cabling install for multiple buildings was a particular challenge.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Stay currant on voip and phone system changes.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Voip and wireless are at the foremost of the new and challenging technologies.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. Most recent 22 data and 22 phone drops fished thru walls for voip and data in Vet Office. Difficult and inaccessible areas required creative solutions. Estimated job 32 hours, Completion 40 hours. Total charges which included wiring, jacks and patch panel. $3800.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Simple install and repair hourly charges:
$65 for non custom work, $100 for custom,
Discounts applied for multiple runs.
Estimates required for more complicated installs.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Share and refer work with other contractors in your profession that you know provide quality customer service. Get contractors license and become member of BBB.
