FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have 2 tiered pricing (for green and standard service) based on the size of your home. Very large homes are inspected first. Businesses are always priced at the time of inspection. All special services (beyond common insects), are priced at the time of inspection.
- What is your typical process for working with a new customer?
We want to understand your concerns. We'll ask a few key questions: What pests trouble you? Are you looking for a green certified service or a standard service (we offer both)? We will ask about your family, your property, your business, your budget and location, to determine the best fit both to fix the problem and for a maintenance schedule. We will also determine quickly if we can quote over the phone or if an inspection is required.
- What education and/or training do you have that relates to your work?
Hearts Pest Management is truly the leading edge green pest control company in Southern California. We are the first and only Southern California company fully EcoWise Certified. We are the only Southern California pest company to ever win an award from California EPA. All our technicians become EcoWise Certified. Of course, they are all licensed through the structural pest control board. Additionally, many of our employees are also licensed in landscape pest control. This is rare in our field. As an owner, I have a masters degree in social work and 20 years of work with Fortune 50 companies. And I treat my employees how I was treated in great white collar companies.