The MLH Group

Introduction: Michael L. Huff Versatile IT Professional Profile: Mike is a high-energy, results-oriented, Information Technology (IT) professional with diversified experience in the design, development, and implementation of complex IT projects. He has extensive project management experience, and has been responsible for providing IT services in both domestic and foreign environments. His versatility includes management and hands-on expertise including application and database design, development, networking, hardware, IT procedures and controls. His management experience enables him to inspire individuals to work toward business objectives and accomplish desired goals. He is quick to understand and deal with complex issues and has a strong customer focus. He has exceptional writing and verbal skills. Key Areas of Expertise • Project Management • ISO9001 • ERP/CRM Systems • Business Analysis • IT Operations and Infrastructure • C#.NET, ASP.NET • Strategic Planning • Help Desk Management • SQL Server Design and Admin • Procedures and Controls • n-tier S/W Architecture • Object Oriented Programming Employment Background/Transferable Accomplishments IT Consultant The MLH Group - San Diego January 2007- present Provide turnkey IT solutions to clients in a variety of industries including Washington Inventory Systems (WIS), Veterinary Imaging Center of San Diego (VICSD), and the Community Emergency Response Team (CERT). He specialize in designing developing or enhancing applications (Windows and Internet based) using n-tier architecture, DOTNET Framework and SQL Server. Selects hardware, installs and maintains Microsoft Server applying security policies. Accomplishments: • Developed application to capture patient information at remote veterinarian offices and capture stills and video clips while streaming live images to centralized location for Radiologist’s evaluation. • Converted image and video files to medical industry standard DICOM format. • Designed, developed and tested inventory system using C#.Net replacing antiquated legacy systems. • Developed internet-based exam application for user certification. Director, Information Technology Quality Built – San Diego, 2005 - January 2007 Quality Built provides quality assurance for the commercial and residential construction industry. The company is highly dependent on IT infrastructure to collect, process and publishing data to field representatives and customers. Responsibilities included IT infrastructure, first and second tier helpdesk for customers and field employees using Track-IT with VOIP and Asset tracking enhancements, and managing a staff of 10 between two locations. Accomplishments: • Developed multi-year IT Strategic plan and tactical implementation for IT including Desktop Systems, Servers and Network. • Transitioned immature IT organization and infrastructure into a professional organization without service interruptions, creating procedures, redundant processes and services, and exceptional support services. • Established software controls to insure compliance with copyright laws and software update releases. • Developed and implemented Help Desk policies, procedures and systems to support the company and its customers. • Designed, developed, and implemented software using .NET framework and SQL Server for unique Help Desk requirements including a context based knowledgebase. • Implemented ISO9001 policies and procedures resulting in successful first audit certification. • Relocated entire IT infrastructure to a new facility for a company-wide move. • Established second IT facility in Denver, Colorado. Director, Information Technology eWEST Advantage – Cardiff 2001-2005 eWEST provided Warranty Administrator for Consumer Electronic Retailers and OEM’s. eWEST was a startup company servicing major clients, including: Circuit City, General Electric Warranty, Best Buy, Good Guy’s and uBid. Responsibilities included all aspects of IT. Established Service Level Agreement (SLA’s) with vendors and customers, developed business processes and technology to meet fast paced and evolving customer requirements, and provided consulting services to clients. Accomplishments: • Developed and wrote complex business proposals targeted at major retailers. • Provided Teir-1 and Teir-2 Help Desk services to clients. • Designed, developed, and implemented ASP/SQL Server multi-tier applications customer warranty fulfillment. • Designed, developed, and implemented remanufacture systems for repair depots. • Developed business procedures and policies for clients providing significant cost savings over current operations. Director, Information Technology Maxwell Technologies – San Diego, 2000-2001 Maxwell Technologies was a manufacturer of power, computing, and electronic components. The company had revenues $140 million with 1,200 employees. Responsibilities included all aspects of IT including IT Help Desk services, strategic planning, tactical planning and managing an IT team of 30. Accomplishments: • Initiated ERP/CRM project, selected product, negotiated contract, assembled and led implementation team. • Updated out-of-date IT infrastructure across multiple locations improving IT systems and services while reducing cost. • Developed and implemented Help Desk policies, procedures and systems to support the company while developing the IT organization. • Relocated entire IT infrastructure to new facility for a company-wide move. Director, Information Technology Wavetek, Wandel, Goltermann (WWG) - San Diego, California 1995 - 2000 WWG was a global manufacturer of communications test and measurement equipment with revenues exceeding $500 million and 2,000 employees. Responsibilities included all aspects of IT including strategic planning, tactical planning, and leading an international IT team of over 100 members. Accomplishments: • Implemented a common CRM/ERP system across five manufacturing divisions in Europe and the United States while standardizing business processes and data. • Developed eCommerce and Business-to-Business capabilities globally. • Implemented a wide area network providing voice and data capabilities. • Developed an integrated Data Warehouse with data mining capabilities. Director, Information Technology Nortel Networks - Toronto, Ontario and, San Diego, California 1984 - 1995 Nortel Networks was a global telecommunications equipment manufacturer and services provider with revenues of $16 billion and 60,000 employees worldwide. Responsibilities included daily operations of financial information systems across North America; leading Nortel’s multi-year global Finance Systems re-engineering project. Responsibilities also include a staff of 200 people in an international environment and an annual budget of $35 million. Previous responsibilities included all aspects of IT at a semi-conductor manufacturing division. Accomplishments: • Consolidated legacy systems and implemented next generation Oracle ERP Systems world-wide. • Developed and implemented Information Systems strategic plan and Computer Integrated Manufacturing strategy for a semiconductor manufacturing division. • Implemented Data Warehouse and supporting technologies to implement a vision of “Information Anytime, Anywhere”. • Developed IT organizations into cohesive teams. • Re-engineered key business processes including manufacturing and finance systems. • Responsible for leading 48 concurrent projects over 3 years to improve financial systems performance through consolidation and business process reengineering; reducing the financial close cycle from 14-days to 3 days. • Designed developed, and implemented a global purchasing system resulting in an annual savings of $19 million. Skills: Sarbanes-Oxley, ISO; Microsoft Windows, Microsoft Server, and SQL Server Telecom, Local and Wide Area Networks, VOIP, Microsoft Project, Microsoft Visio, ADO.Net, ASP.Net, C#.Net, Adobe Acrobat Professional Microsoft Office, Word, Excel, Access, PowerPoint, Exchange/Outlook, and Internet Explorer Financial Management & ERP/CRM Software Community Emergency Response Team (CERT) Volunteer Education and Professional Development Health Care Administration, University of Phoenix Information & Computer Science, UC Irvine, CA Cypress College, Cypress, CA Pacifica High School, Garden Grove, CA