Best Rated Home Cleaning Service

Aqua Maids Cleaning Services

San Diego, CA

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About Aqua Maids Cleaning Services

hired 16 times on Thumbtack

Sun-Sat: 10:00am-10:00pm

Call or Text Us today, We would love to hear from you!
We set the standard for what to expect in top-quality customer service.
We want your business! Call us today to schedule a free in-house consultation.
Aqua Maids believes in the value of quality customer service.
We have been serving the San Diego area for over 10 years !
We are leaders in providing the best in quality customer service available to you.
Make Aqua Maids Home Cleaning Services your first choice for your detail cleaning needs.
We are a high end, top notch, full scale service. We are glad to offer 25% discount to Military families,
We specialize in same-day service requests, move in/move out rent ready services, party cleanups,
vacation rentals, commercial properties,emergency cleanups,
we also have a wide range of other services we offer,we also service boats, & autos,
This is what you should expect from a quality home based service,
We are available 7 days a week, We answer the phone no matter what,
We do the best job,and provide the best quality in customer service available.
We are happy to accommodate short notice, same day service requests. With an additional 25.00 fee for same day requests.
Aqua Maids looks forward to providing you with the quality of customer service that you deserve!
We set the standard for what to expect in top-quality customer service. We want your business!
Call us today to schedule a free in-house consultation.
We are a top quality, full-scale, detailed cleaning service provider.

We believe in first impressions, and that our work speaks for itself.
Aqua Maids offers satisfaction guarantee.

Aqua Maids takes pride in the quality of services that we are able to provide to our customers.
We have been serving the San Diego area since 1998. We are family owned and operated.

Aqua Maids wants to offer our customers the absolute best quality of service possible.
We are so sure that you will be pleased with our services. We offer a money-back guarantee, if you are not completely satisfied.

We are dedicated to our customers, detail oriented, on time, and dependable. We offer a service with a smile.
We offer weekly, bi-monthly, and monthly cleaning schedules that are designed to fit your needs.

For your convenience, here is a detailed list of the services that we perform, as well as the prices for them. We also offer an hourly rate of $30.00 - $45.00.

* First-time initial cleaning - for deep cleaning based on an hourly rate of up to $30.00 - $45.00; for one or two people,
first-time service generally takes approximately up to 4-5 hours to do an excellent job.

* Deep cleaning services - are also based on an hourly rate due to each job requires a specific detail
* Move in/out cleaning services - $150.00 - $275.00
* Recurring cleaning services - are available monthly, bi-monthly, weekly, and after the initial cleaning,
we offer a flat rate that is designed for your specific needs. Add $15.00 for each additional room and additional service.
We start from top to bottom, cleaning all visible surfaces,disinfecting,and polishing,
removing cobwebs, cleaning window tracks, baseboards, and ceiling fans.
We also do ;
Kitchen
* clean stove hoods
* clean outside and on top of refrigerators
* clean outside of all appliances
* clean in/outside of microwave ovens
* clean counter tops
* clean exterior of stoves
* spot clean outside of cabinets
* clean and polish sinks and faucets
* vacuum and sweep kitchen rug(s)
* sweep and mop floors
* empty trash
Bathroom(s)
* clean mirrors
* clean in/exterior of all vanities
* clean sink(s)
* clean soap and toothbrush holder
* clean tub(s) and shower(s)
* clean/sanitize floors
* clean toilet(s)
* polish faucet(s)
* dust/wipe vents
* remove cobwebs
Living areas/dining room
* clean ceiling fans (if applicable)
* remove cobwebs
* clean sliding glass doors
* clean all glass and mirrors
* vacuum carpet/rugs
* sweep/mop tile areas (if applicable)
* dust all horizontal surfaces
* dust mop wood floors
* dust all corners (high/low)
Bedroom(s)
* dust all surfaces
* clean ceiling fan(s) (if applicable)
* sweep/mop tile areas (if applicable)
* vacuum carpet/rugs
* dust mop wood floors
* dust all corners (high/low)
* make bed(s)



Thank You for being a loyal customer, we value your business! We take pride in the standard of quality we offer to our clients. Please take the time to share with us your experience as to the the service that you were provided, and fill out our Quality Assurance Survey Your opinion helps us to improve the quality of service we are able to provide. We are always looking to advance according to the needs of our customers,and the best way to do that is your input, We want to know how to better serve you! We look forward to continuing to provide you with the best quality of service that you deserve!!
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(3) Did someone answer the phone when you called for service? * (4) Was someone available to provide information when you phoned?

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Location

San Diego, CA 92109

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Reviews

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  • 1/5 stars June 11, 2014

    Never show on time

  • 1/5 stars May 23, 2014

    This post has been a long time coming but very necessary. While Cheryl seemed like a wonderful person on a personal level, she was lacking the necessary skills to warrant any higher rating than one star professionally. First off she had to reschedule our time promising that because I was allowing her to come the next that she would be done cleaning in time for me to make my scheduled inspection. She also claimed to work with 3 additional people but when she showed up at my house the next day... late, she only had a young man with her and not enough cleaning supplies (offering usage of my products). These were things I was willing to overlook and allow her work to speak on her behalf. Well to make a long story short...1. Had to repeatedly bring to her attention half cleaned to completely untouched areas to which she blamed her co-worker/son in law. 2. Spent many hours in my home breaking her promise and causing me to have to cancel my inspection which in turn added fees to our move out. 3. For all the time she spent in my home, it was no where near inspection ready...upon her leaving we (my neighbor, friend and husband) checked raised blinds that appeared to be clean but when we lowered them they were not, the rug was not properly cleaned because she forgot her upright vacuum and had to try to use a hand vacuum. In addition my husband came back from sea and helped clean as well so that we could make our inspection in which I guess signaled that they should work less! I have pictures that we took from that night as we used a friends vacuum to clean the rugs and wipe the blind slats which are evidence of bad cleaning. So beware any military families as we were notified that we owed money!!! Amd by the way...the house was in a decent condition as I'd lightly cleaned and thoroughly cleaned the stove and refrigerator.

    Cheryl H. from Aqua Maids Cleaning Services replied to this review on May 28, 2014:

    Aqua Maids Cleaning Services guarantees 100% satisfaction,
    if for any reason you are not completely satisfied with our services,we will either do the job to your satisfaction,or provide a full refund.
    With that being said,my question to you Candice is why did you wait so long to inform us that you were less then satisfied?
    Aqua Maids assumes no responsibility after walk through with customer upon payment being rendered.
    I would have gladly compensated you for the inconvenience had you notified me in a reasonable time period following the job that was preformed.
    We believe in the value of quality customer service,we also take our reviews very seriously,
    I appreciate you letting me know your feedback, this will help us to improve
    our customer service .
    Please feel free to contact me directly to further discuss this matter,I am available to speak with directly by phone.


    Sincerely,
    Cheryl Hardy

  • 5/5 stars August 22, 2013

    I had been looking for a cleaning service to take care of my apartment. As an overall clean person, I was in search for someone who would come on a monthly basis to dust and clean. After looking at various reviews, I came across Aqua Maids and thought I would give them a try. After speaking with Cheryl on the phone I set up a time for her to come by and she very willingly accommodated by busy schedule. I was detailed in my instructions of what I was looking for and Cheryl said she would do a good job and not disappoint. After my first scheduled cleaning, I was amazed at what I saw. Cheryl did an outstanding job and asked me if there was anything I was not 100% satisfied with (which I was not). I could really tell that she paid attention to even the smallest detail (i.e. dusting under the lampshades). She was very reasonably priced and I highly recommend her to anyone looking for a superior cleaning service that is honest, thorough, and very accommodating. She currently cleans on a monthly basis and has been cleaning for me the past 4 months. Aqua Maids is simply the best so if you are looking for a cleaning service, look no further than Aqua maids... I promise it will be the best and easiest decision you will make.

    Cheryl H. from Aqua Maids Cleaning Services replied to this review on May 28, 2014:

    This is one of my best,and longest clients,
    I really love when my customers go out of there way to show that they appreciate the standard of excellence that Aqua Maids Cleaning Services provides,
    This is what you should expect from a quality home based cleaning service!
    Nothing says it better then a satisfied customer!
    Thanks Tyler Morgan.

    Sincerely,
    Cheryl Hardy

  • 5/5 stars May 5, 2013

    My experience with Agua Maids was awesome! Cheryl was energetic and eager to work. She was very knowledgeable about cleaning products and techniques. She was well aware of how important it is that our vacation rental be very clean and neat to make a good first impression, and a good lasting impression, as we depend on our good reviews for return business. I would definitely recommend her service to others and will be asking her to work with us again.

  • 4/5 stars April 17, 2013

    After an unavoidable incident that caused Cheryl to cancel our appointment on a Friday, she offered to clean on Saturday, which did work for us.

    She worked very hard cleaning our house. It was very nice to walk on freshly mopped floors (we have a lot of tile in our house). They had a big job cleaning our house, and I think they were rushed by my husband in the last few rooms, but over all, I was very pleased with the job.

    The value we received for our money was excellent, and we will use Cheryl again for future help we need!

    Thank you, Cheryl, for a good job, and for being so nice to my flirting 2-yr old. :)

  • 5/5 stars February 28, 2013

    Cheryl did a great job the time I used her services. She is professional and hard worker and pays a lot of attention to those hard to reach areas.

    Cheryl H. from Aqua Maids Cleaning Services replied to this review on March 1, 2013:

    Thanks Chris,
    Glad to be of service to you!

    Cheryl-

  • 2/5 stars October 27, 2012

    Very disappointed! I would never recommend, too bad because she is a very nice person.

    Cheryl H. from Aqua Maids Cleaning Services replied to this review on November 8, 2012:

    Because you were displeased with our services,
    I would like the opportunity to correct the situation.
    We believe that custoner satisfaction is absolutely critical.
    We advertise that if not completely satisfied we will do it over
    Free of charge.
    I would love to hear from you regarding this.

  • 5/5 stars October 8, 2012

    Cheryl did an amazing and thorough job of cleaning my house. She charged me a fair price and then worked her butt off to make me happy. :) She is very sweet, on time, and is willing to be flexible with your schedule. I am going to use her on a regular basis and I would highly recommend her to everyone!

    Cheryl H. from Aqua Maids Cleaning Services replied to this review on November 23, 2012:

    I love when my clients are as pleased as I am,
    its a win win situation.
    Cheryl

  • 5/5 stars September 23, 2012

    Cheryl did the best cleaning job ever. Cheryl was so detail and had my house spotless. I recommend Cheryl to everyone! I'm still amazed on how clean she cleaned my rental property and home.
    Lorrie

  • 5/5 stars September 17, 2012

    Cheryl did a fantastic job cleaning our home. She was thorough and friendly. Our windows have never looked so good! We would highly recommend her service.

    Wendy

  • 5/5 stars August 29, 2012

    Cheryl did a great job cleaning a refrigerator that had been sitting up for months. She communicated, was timely and professional. I recommend her for any cleaning service yopu may need.

  • 5/5 stars March 17, 2012

    Professional, courteous and a darn good cleaner! Cheryl was very attentive and thorough in her cleaning - I cannot remember a time when our home looked this great!! Thank you

  • 5/5 stars April 17, 2011

    Incredible service!! So thorough and pristine I was actually shocked to tell u the truth bec I've had multiple cleaning services come out and for the time spent, and the price and the fabulous customer service, this is just heaven sent. I would recommen it to everyone. Know that ur missing out if u don't have Cheryl on deck. Thank you again

News feed

  • What determines the quality of living?
    We believe its not having to worry about the little thing like the upkeep of your home.
    Let us help you alleviate some of that bothersome stress,by leaving the job up to us,
    We are detail cleaning specialists,who take our job very seriously!
    We a happy to offer a 25% discount to all military personnel and their families.
    Jul 05, 2013 at 4:41 am

  • What determines the quality of living?
    We believe its not having to worry about the little thing like the upkeep of your home.
    Let us help you alleviate some of that bothersome stress,by leaving the job up to us,
    We are detail cleaning specialists,who take our job very seriously!
    We a happy to offer a 25% discount to all military personal and their families.
    Jul 05, 2013 at 4:40 am

  • We are available 7 days a week, We answer the phone no matter what,
    We do the best job,
    We accomadate short notice same day requests,
    and provide the best quality of customer service available.
    This is what you should expect from a quality home based service.
    Aqua Maids looks forward to providing you with the quality of customer service that you deserve!

    Jun 03, 2013 at 3:28 am

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Standard cleaning, deep cleaning, move in /out.
These are the most common
types of jobs we provide our customer's

Q. Describe three recent jobs you've completed.

A. Keeping my home clean is NOT one of my storng points. At work and professionally, I am great at keeping my workspace clean and tidy, but home is a different matter.

We are selling the house here in PB, and I needed someone to come in and clean it prior to having it shown to perspective buyers. Cheryl and her crew came in and put a real sine on everything, and I ahve no doubts that is will show much better as a result. The money spent is defintely a great investment from my point of view, and I urge you to call Cheryl and at least see if she will be right for you as well:)!

Once I return to the San Diego area, I will be planning on having regular maid service to keep my new place clean, and I will definitely be calling her to do just that!

Very highly recommended!

Lee


Christine P.

Huntington Beach, CA
5.0 star rating
11/1/2012

Called for same day service, quick response and was able to accommodate at a great price. Thank you!

Q. What advice do you have for a customer looking to hire a provider like you?

A. Try our service, if your not completely
satisfied we will do it over for free!

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. First impressions are everything.
The Customer always comes first!
Paying attention to detail,
and going above and beyond
for the Customer.

Q. What questions should a consumer ask to hire the right service professional?

A. How long have you been in business?
Will you be willing to provide references?
Are you insured and Bonded?
Do I need to be home for you to clean my home?

Q. What important information should buyers have thought through before seeking you out?

A. Please provide as much information as possible
as to what needs to be done,
so that we can better serve your needs,
by offering you the most reasonable
estimate possible.

Q. Why does your work stand out from others who do what you do?

A. Aqua Maids has been serving the San Diego area since 1998,we are recommended as quality service professionals who put the customer first, we take pride in offering 100% customer satisfaction we believe that the customer is always right and take every measure to insure that we are a service you want to recommend
a cleaning service you will be so satisfied with, you will make us your first choice in quality and dependability

Q. What do you like most about your job?

A. "I find great satisfaction
in providing a Quality service
that my Customer's are pleased with,
and can depend on."

Q. What questions do customers most commonly ask you? What's your answer?

A. The most common question asked is,
"when can you come back"?
My answer is," as soon as necessary".

Q. Do you have a favorite story from your work?

A. "I always like the feeling, when the job is done
that my Customer is thrilled with the work I have preformed.
And that if I were the Customer
I would expect nothing less.


Q. What do you wish customers knew about you or your profession?

A. Aqua Maids Detailed Cleaning Services
takes pride in the services we offer,
We believe in 100 % customer satisfaction
guaranteed!

Q. How did you decide to get in your line of work?

A. Aqua Maids was first established in 1998
as a yacht cleaning service,
We expanded into cleaning homes
and small businesses

Q. Tell us about a recent job you did that you are particularly proud of.

A. Ashley L.
San Diego, CA

10/8/2012
Cheryl did an excellent job of cleaning my huge house! She also charged me a fair price. I would recommend her to everyone.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. We are always looking to improve the services we offer to our clients,
We believe in old fashion quality customer service,really nothing compares to the best,the question is what determines the best?
Well I happen to think that it is an ongoing process to insure that every single customer is 100% completely satisfied with every aspect of what services they were provided.
This is the only way to insure that the quality of service is going to continue.
So with that having been said,I personally do every thing I can to better identify with the customers needs,by asking them how we can provide even better service and what we can do to make it as easy as possible so that it is more convenient and less hassle to arrange,by know what to expect.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Gift Certificates Available!
Give your sweetheart the perfect gift for Valentines day,
the gift of clean!
Gift Certificates - are a great way to make someone happy,
Aqua Maids Cleaning Services offers $95.00 for up to $125.00 value
$60.00 for Standard cleaning valued at $95.00
We also offer any amount requested.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. Prices may vary based on services requested.
We offer special rates for ongoing customers
also hourly and flat rates to meet your needs.
Sign-up for a weekly bi-monthly or monthly
recurring service and get a deep cleaning
for the price of our regular cleaning.
Up to a $100 in savings.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. "I love what I do."
by providing a Quality Service my business has grown
through word of mouth,and people who are pleased with what we offer.
If you do a good job the Customer
will most likely refer you to someone
they know who would also benefit from
the service you have to offer.
"Bottom line is quality work speaks for itself."

Q. What is your greatest strength?

A. My Greatest strength is working under pressure,
and my ability to do a job incomparable above all with confidence!

Q. What are you currently working on improving?

A. We are always looking for new ways to improve our customers experience,
In order to provide you with the most comprehensive accommodations in the best quality of customer services,
Your feedback is essential, please share with us your opinion so that we can continue to improve the quality of services we provide to you.

Q. Write your own question and answer it.

A. What to look for when choosing a Quality House Cleaning Service?

1.A clear understanding of the job that needs to be preformed with a competitive rate.

2. Immeadiate response,
preferably someone answers the phone when you call.

3.On time,dependable,predictable and effecient,
and exceeding the Customer's expectations

Q. Write your own question and answer it.

A. Thinking of the perfect gift to give?
Gift Certificates - are a great way to make someone happy,
Aqua Matheids Cleaning Services offers $125.00 value for up to 4.0 hrs. detail cleaning for $95.00-

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