FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We spare our customers from upsells and pressure because we do not pay commissions to our technicians on what they sell. They are paid hourly and have no special incentive to sell you products. We are different from most that way – which is a benefit to you!
- What is your typical process for working with a new customer?
Our customers call and book an appointment. We give free estimates on select items such as water heaters. We can handle any plumbing problem small or complicated. We charge $198.50 per hour with a 90 minute minimum. For perspective, a typical toilet clog can generally be cleared within an hour. If there are deeper plumbing problems we will let you know before commencing work. We are trusted by property management companies throughout San Francisco – and take care of thousands of managed properties. We bring a high standard of care to our direct residential customers, and our owner is hands on.
- What education and/or training do you have that relates to your work?
We have a team of 50+ and train weekly, We two offices - one in SF and one in the East Bay. Our owner Larry Bustillos has 40 years of experience (follow his adventures and connect with him on Facebook, LinkedIn, Youtube, Instagram, and Tik Tok.)