Q. What advice do you have for a customer looking to hire a provider like you?
A. We understand your pain, we've been there before. It will be okay though. If you could, please gather the following computer information before your appointment so that we can help resolve your issue as quickly and professionally as possible.
Computer Make & Model: (e.g. Dell Inspiron 530 laptop, HP Pavilion 700, Macbook Pro)
Operating System Version: (e.g. XP Pro, Windows 7, Snow Leopard)
Computer Model (e.g. such as Operating System, Make, Model,
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Most computer viruses come from either an email attachment or a malicious website. Use your web browser and email communications responsibly to avoid any problems.
Rules to Follow:
Don't open emails from anyone you don't know or if the subject line is empty. Use only one Antivirus software and keep it up to date daily. Using multiple protection softwares only slows your system down and creates a poor computing experience.
For your browser, don't install any Browser Helper Objects (BHO's) such as additional toolbars or spyware scanners. They'll slow things down and often open security holes in your operating system.
Q. What questions should a consumer ask to hire the right service professional?
A. 1. Are you capable of fixing my problem without charging me an arm and a leg?
2. Can you show me how to keep from having the same problem happen again?
3. Do you stand by your work?
4. Do you offer referral discounts?
5. Can you give me a reference of a similar problem you've fixed for someone else?
6. Do you offer a warranty on your work?
Q. What important information should buyers have thought through before seeking you out?
A. Computer Self Help Checklist
1. Do you have your original operating system or computer disks that came with it when you bought it?
2. Do you have an automatic backup system in place and is it working/up-to-date?
3. Note specifically what you were doing when you computer problem occured. (e.g. what software was open/running, what were you clicking, downloading, webpage you were viewing, etc.)
4. Check your computer specs by right-clicking on My Computer and then Properties. This will tell you your operating system version, amount of memory, etc. (PC)
Q. What do you like most about your job?
A. At OC Nano we love creating smiles on our customers' faces when their computers are working they way they were intended. It's very satisfying to show and teach people everywhere how to use their computer safely and efficiently.
Whether it's software, networking, security, email or just surfing the web - our goal is make technology simple and smart. And our customers love us for it.