Bus Rentals, Charters & Tours

Whitecastle Tours

San Ramon, CA

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Licensed in CA – Validate
Transportation Carriers License – TCP 27329

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About Whitecastle Tours

Whitecastle Tours strives to provide quality transportation services. From corporate events to church outings, we are here to help!

We can also help with San Francisco tours, game day transportation, or just a trip to the beach. If you're planning a Las Vegas trip, we can arrange your charter and hotel with bonus casino deals and promotions.

Give us a call today; our quotes are free!

Location

San Ramon, CA 94582

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Reviews

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  • 1/5 stars March 16, 2014

    The worse business ever and uneducated staff specially the owner. do not pick up customers on the right location. late every time.this bus business is crap and terrible lyers specially the driver name Mario.keeps on hiring driver who does not have proper education on customer service.hope the owner loose this business.Don't belong on this type of business in the first place.

  • 3/5 stars July 5, 2013

    called to reserved a seat for RedHawk Casino, CS informed me that i am on the list, when I arrived at the pick up location, my name was not on the list. Was not able to get on the bus as the bus was full. This happened twice in the last month already. Call backs are not returned by staff. Because RedHawk Casino trips are so popular, seats should be on first come first save basis.

  • 1/5 stars June 6, 2013

    Service getting worse! Owner takes customers for granted. Recommend other coach operator. Reservation system very poor.

  • 3/5 stars May 28, 2013

    Not a very new bus and extremely boring ride to Red Hawk. Would have been nice if we were served coffee and doughnuts just like the other tour buses do.

Question and answer

Q. What advice do you have for a customer looking to hire a provider like you?

A. When comparing Quotes for a charter, be sure you are comparing every line item. Many companies do not include fuel surcharges, taxes, parking fees, etc.. At Whitecastle Tours, our Quotes are always inclusive and there are no hidden charges. What you see on the quote is what you pay!

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Book early! Many charter companies will provide a discount if you book early. Many customers wait till last minute and expect "Last minute deal"; this is not true. If wait till the week of the trip you will find it difficult and very expensive to charter the bus you need. Always Plan ahead.

Q. What questions should a consumer ask to hire the right service professional?

A. The two most important questions:
1. Do you own your buses or are you a broker? Brokers add on a hefty commission to the actual price and they are no where to be found when you have an issue or need immediate attention. We know life's unexpected challenges, and we can work with you to make things right!
www.facebook.com/whitecastletours

2. Are you licensed and insured?
This is key! and it is imperative that you choose a company that is licensed with the state and federal authorities and in compliance. Whitecastle Tours is licensed with the CA PUC and Federal DOT. We also carry $5Million insurance coverage as required by law. beware of companies that are not in compliance!

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