Tile & Carpet Cleaning

Q. Describe the most common types of jobs you do for your clients.

A. I do lot's of homes little apartments and little commercial. not that I'm not good at commercial or apartments. but most of my customers are Doctors,Lawyers, and house wives. I enjoy doing homes because people live in them daily. and that way they see and feel the results of my work .unlike an apartment or commercial building people don't sit down to relax and watch a movie with their siblings at work. and don't really appreciate my work at the office they are too busy with work them selves.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Ask if he is certified, how long has he been in business? how will he clean your items? what is the dry time? what chemicals will he use? are they high V.O.C? volatile organic compounds in other words fumes. what is his complaint track? remember you get what you pay for. the ones that charge by square foot are usually the ones to go with rather than the ones that price per room. they shall provide proof of certification. never go with the cheapest.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. That not all carpet cleaners are the same. Some don't know how to clean carpet at industry standards.

Q. What questions should a consumer ask to hire the right service professional?

A. Are you certified? who will do the job? how long will it take to dry? what P.H. is your cleaning agent? is it safe green? what king of method will you use? can you provide proof of satisfied customers? how long you been in business? is there a guarantee?

Q. What important information should buyers have thought through before seeking you out?

A. Am I tired of mediocre carpet cleaners? am I ready to hire a true pro? am I willing to pay the difference between a mediocre and a true professional's price? am I ready to have peace of mind?

Q. Why does your work stand out from others who do what you do?

A. I have more tools than almost any competitor. I dedicate more time and don't rush clean anything. I dry your carpet faster than anyone using steam method carpet cleaning. I take the time to study my work field and keep to date with new tools and methods. I work in a personal level. owner operator I do the work my self. I have all the credentials as a true pro. I only use safe cleaning agents. I don't just clean I restore.

Q. What do you like most about your job?

A. everything. I don't like it I love what I do that's why I do it. like meeting people helping when I can.

Q. What questions do customers most commonly ask you? What's your answer?

A. how long will it take to dry? answer it will dry by the time I'm packing up and heading to my next job in most cases.

Q. Do you have a favorite story from your work?

A. One time a realtor called a carpet cleaner. he left a stain in the dead center of the living room's white carpet. she was going to have an open house the next day. A contractor gave her my number I worked for him before. she called me I did a heat transfer on the stain got it out she was so happy and became my customer for 9 years now.

Q. What do you wish customers knew about you or your profession?

A. That I am honest, friendly, that I care about their carpet and never cheat in estimating a price. that I'm always getting better at what I do. that I do what ever it takes to get the job done right. that I care.

Q. How did you decide to get in your line of work?

A. When I was in my early 20's I kept going from job to job. till I worked for a carpet cleaning company in Lake Forest. I just knew then, that this is what I want to do and start a business.

Q. Tell us about a recent job you did that you are particularly proud of.

A. A job at Huntington Beach a customer has a home that he rents out. he ask me can you clean this? because if not he was going to replace it. I said yes! he said that's what I like to hear. I did a restoration cleaning and saved him a few thousand dollars not having to replace it.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. absolutely! I can't keep my certification if I don't continue my education. as of now I am certified in Tile stone and masonry grout cleaning, carpet, upholstery, leather cleaning. next I'm going to take the water damage certification course and my goal is to be a Master cleaner.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Encapsulating commercial carpet cleaning. yes empowered water carpet cleaning I am looking to get a hold of a system to add to my tool arsenal.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. well as far as now 12/28/11 I did a two story home in River Side took me 5 hours the bill was $585. treated a few dog stains and paint stains. 4 bedrooms large hall, stairs, living room, family room ,master bedroom 2 walk in closets. wall to wall in some areas.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. I don't price over the phone. I prefer to give you an estimate in person. The reason is that let's say I quote you $250 over the phone and the job is only $200 I would fell like I cheated you and if i charged you that. and vice versa I don't want to cheat myself but I tend to do so all the time in order to help my customers. specially now with this economy crisis. I charge by square foot and have a $ 135 minimum. so if you would only need your family room cleaned that would be $135

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. It is a hard job. and there is way too much competition. I remember when I started there wasn't many competitors now I see one at every stop light. and to top it off they don't even stay competitive they charge ridiculous low prices and most are bait and switch cons.

Q. What is your greatest strength?

A. My family. skills,hope.

Q. What are you currently working on improving?

A. drying stairs faster since they take a little more time to dry. and working on cleaning synthetic European commercial carpet in a better way.

Q. Write your own question and answer it.

A. Is the recession ever gong to be over? I don't know.

Q. Write your own question and answer it.

A. Do you try your best? Yes

Q. Write your own question and answer it.

A. Are you going to be in business in 10 years? Yes