Garage Doors

Q. Describe the most common types of jobs you do for your clients.

A. Most people call after their springs break. However, it is best to call before this happens. Before a spring breaks, your garage door tends to get heavy. This is a sign that your spring is ready to be replaced. If you don't replace your spring right away, your opener could be pulling a heavy door and wearing itself out. Then you will have a bigger problem, your springs are broken and the gear in your motor will need to be replaced as well.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Many people believe that galvanized springs are better than black power-coated springs. They are not. Galvanized springs require more maintenance, they do not last as long and also get rusted. We only carry black power-coated springs and that is the way to go!

Q. Why does your work stand out from others who do what you do?

A. We take pride in the service that we provide. We will not leave the job sight until the customer is completely satisfied. We enjoy doing our job because we are a family owned business, meaning that we have to provide for our families and do our best to make the cusomer happy so that they can recommend us to others and also so that they can call us back for any additional work that is needed for their garage door.

Q. What do you like most about your job?

A. I like the look on peoples faces after installing a new garage door. It is amazing how simply replacing a garage door can make such an improvement to the look of a home! It sometimes even qualifies the customer for a $1,500 tax credit!

Q. What questions do customers most commonly ask you? What's your answer?

A. Most customers ask how their garage door can run smoother. I tell the customer that I can replace their rollers from metal noisy ones to nylon rollers with ball bearings that will run smoother and make less noise. I also let them know that before I leave I will lubricate their garage door track, springs, and hinges so that the garage door will run smoother.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. Start off as a helper. See what it is like to work as a garage door installer. If you likeit then keep at the job, work hard, and earn the owners trust so that you can become the main technician. If you would like to own your own business in this field, do not do it unless you know that you are responsibe enough to set appointments and keep them. Also, to return to customers' houses if they are having additional truble. You also need patience for the customers. Remember, the cusomer is always right!