FAQs
- What types of customers have you worked with?
I provide one of the broadest and most comprehensive local service and sales offerings, providing on-site service for networks, personal computers, printers, and peripherals. I pride myself on the customer loyalty and I have earned through years of high-quality personal service. My comprehensive service offerings include (but is not limited to): On-site Service, Support & Upgrades Remote Service & Support New Systems & Component Sales Network Installation & Support Wireless Access & Security Virus / Spyware Protection & Removal Affordable Maintenance Plans I provide regular on-site service at $60/hr (Student/Senior/Low Income $40/hr)- Free Estimates and I don't charge you until the job is done and you are happy with it. (8AM-8PM Everyday) within Santa Cruz County. Emergency after hours support is also available at $80/hr with a one hour minimum. I remain on call 24 hours a day, 7 days a week. I strive for same day service and complete customer satisfaction. In-house service is available at my shop everyday from 8AM-8PM. My in-house diagnostic (up to 30 minutes) is a flat fee of $40 unless under 5 minutes, then it is free. Also online diagnostics are free if under 30 minutes! In-house labor rates are $60/hr. My customer's greatest return on investment comes from the careful design and implementation of a coherent information technology framework. Today's rapid changes in hardware and software technology frequently drive expectations for increased productivity which may not be justified by a necessary prerequisite commitment to careful planning and implementation. When it comes to the technical world, I guide my customers through today's minefield of choices and pitfalls to provide them with the proper technology foundation, training, and support. I am a full-service freelancer, providing consulting services, network installation, maintenance, training, support, sales, and service My experience in all major network environments, operating systems, and computer hardware helps us guide you towards efficient use of my resources, both by avoiding pitfalls and by identifying new technology to improve productivity. I strive to keep my customers informed, serviced, and satisfied with the latest in computer technology. I place a very high emphasis on careful design of the Information Infrastructure on which my clients rely. Computers Built, Maintained and Repaired Personal Computers: All PC, Macintosh, and laptop Computers Networks: Server-based (Windows Server 2003/2008 & Linux), peer-to-peer LAN, WAN, VPN, messaging, terminal services, remote access, firewall, broadband, wireless, and more. Peripherals: Upgrades, memory, hard drives, video, multimedia, BlueRay, DVD/CD-RW, multimedia, uninterruptible power, modems, back-up solutions, and more. Internet: Web design and maintenance, Internet implementation, high-speed connectivity and hosting solutions. Consulting: I provide professional guidance to you for new computer purchases or network configurations. I also provide on-site professional support to your staff for everyday computer and network issues.
- What advice would you give a customer looking to hire a provider in your area of work?
I would look at the provider's reviews on places like Yelp and Google before choosing them. Also I would also try and make sure they know what they are talking about and not just making things up to sound like they know what they are talking about. Lastly I would also be sure to check if they actually have your satisfaction as their top priority. Be sure they are going to treat you like they were your family. Otherwise they are not worth your time or money. Do not take your things to stores that hire teenagers, they will just do a 1/2 of a job rather a outstanding, above and beyond job.