Reasonable PC Repair

Q. Describe the most common types of jobs you do for your clients.

A. Virus/Mal-ware removal. Most of the time this can be done over the internet, if you can still get to the internet.
Networking isses are also big.

Q. What advice do you have for a customer looking to hire a provider like you?

A. 1) Make sure someone knows you are having someone over to fix your PC and share their contact info.
2) If someone is shady, cash only, overly inexpensive, doesn't have references, I wouldn't trust them.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. The number one thing you are paying for is the repair person’s experience, not his/her time, money, or tools.
Charging by the hour makes the tech seem like he has no confidence in his skill set to be able to charge a flat fee.

Q. What important information should buyers have thought through before seeking you out?

A. 1) You should know if your computer is a MAC or PC.
2) The operating system is a must.
3) The location of files you need saved should be clearly marked.
4) How do you check your e-mail? Web based, or do you use a program other than a web browser, this is so I know if I should save your e-mail from Outlook for example.
5) How old the computer is a must. A used computer from Craig’s list can sometimes be way newer and even cheaper than repair if hardware needs to be replaced.

Q. Why does your work stand out from others who do what you do?

A. I do all the little extra things that busy corporations and mom&pop stores don't have time for.
Like updating drivers, making sure you have all the little webapps for a pleasant web surfing experience, and even install free Antivirus software if you don't have any.

Q. What do you like most about your job?

A. I have been fixing and tweaking computers to work better since 1994.
This have been my profession since 2001.

Q. What questions do customers most commonly ask you? What's your answer?

A. Q: Will you come further.
A: There is a nonmial fee for extra distance due to cost of gas and time.
Q: Do you work Nights and Weekends
A: I have found most people are home only at these times and it works better for me anyway.
Q: Will you/Can you do.....
A: Everything has a price. Everything can be learned. However, you get what you pay for.

Q. How did you decide to get in your line of work?

A. Fixing computers comes natural, my primal need to understand and find out WHY something in a computer does what it does, helps me to understand what went wrong when certain things don't work right.

Q. Tell us about a recent job you did that you are particularly proud of.

A. A customer had a laptop that the motherboard wasn't sending power to the fan, so it was overheating.
To save the customer money, and to make some myself, I wired the fan to the power from a USB Port, without cutting any wires, or doing any soldering, making it completely reversible.
Customer was very happy, and since I was able to fix the issue I was still able to charge. (If I can't fix it, I don't charge.)