FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes I would list everything but there are over 10,000 items in our pricing system
- What is your typical process for working with a new customer?
The typical process for my customers starts with the initial consultation, at that time I listen to what concerns the customer might have. At that point I give them 3 options 1. if it's a repair I like to be upfront and tell them it's a very easy fix and how we can get it done. 2. If it's something beyond repair and a new window is needed (most times insurance can pay for most windows), if at that time the home owner can't afford the full price of all the work I typically do half down before the work and half after or if the job amounts to more than $3,000 I also do payment plans, also don't forget to ask for discounts. 3. I will be honest very rarely there will be times I come across a job that I cannot take or I know my price is to expensive due to insurance purposes, luckily if I don't do the job I know someone whom does and at that time I'll give you there number and if you still need help with anything I will be around to help. After that I give the customer a solid time frame, I am of my word and I hate to change appointments and if that were to happen I do give discounts starting 12-25-2015 because a time change isn't your fault it's the office not keeping track of appointments, to be clear it does not usually happen but in case it does I will make sure you are taken care of.
- What education and/or training do you have that relates to your work?
I personally have been a master technician for 6 years and my company is apprenticeship based, nobody can even touch a window/door without a minimum of 4 months training including safety training. After that they become assistant technicians for another year and two months and they cannot work individually on a window or door unsupervised until there are certified lead technicians. To become a master technician you have to be a lead technician for every style of window, and every style of repair. In uprising there are only 2 master techs.