FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
It's not really that complicated: Logical recovery (functioning drives) $300 for most cases Tier 1 Hardware Recovery (Failed PCB, Common Firmware Issues, Lots of Bad Sectors) $450 Tier 2 Hardware Recovery (Most Clean Room Cases) $650 + cost of parts RAID Recovery (from stripe arrays RAID 0, 5, etc.) Starts at $750 and goes up based on the number of drives and array type.
- What advice would you give a customer looking to hire a provider in your area of work?
Never hire a recovery company that doesn't have a clean room. Those guys aren't professionals. Ask them about the rating of their clean room. If they don't know or answer Class 100, they either don't have a clean room, or it's really, really outdated. A good company should be at least ISO 3 to ISO 5 rated. ISO 3 is the gold standard, ISO 4 or 5 is acceptable.