Q. Describe the most common types of jobs you do for your clients.
A. The most common requests are Virus Removal and restoring computers to their factory settings. I do a lot of data backup and restoration. I also do consulting work for clients that need a no bull rundown on what they need for equipment and such.
Q. Describe three recent jobs you've completed.
A. A client needed their overheating laptop fixed and after my diagnosis I learned that the thermal paste on the CPU was the culprit. I reapplied some silver thermal compound on the processor and reseated the heat sink and it took care of the overheating issue.
Q. What advice do you have for a customer looking to hire a provider like you?
A. I would say being as descriptive as possible about what issues you may be having and to be patient with the results.
Q. What do you like most about your job?
A. I love the process of diagnosis and coming to a complete solution to the problem. I get a pure joy from helping others with things that they cant fix on their own. It validates me as a human being whos natural goal in life is to help others. I get pure happiness from helping others.
Q. What do you wish customers knew about you or your profession?
A. I wish people would realize that the most important thing to know about a PC repair technician is that sometimes the amount of time one has in the field doesn't always mean they are experienced. I have come across some very close minded technicians that don't keep up on the latest technologies and trends. I feel if you love technology you will have a natural interest in the future. But most of all you need to understand that the amount of information you need to retain for this kind of work can be overwhelming.
Q. What is your greatest strength?
A. My greatest strength is my Patience. I am a very patient person with others. I feel this and having an open mind is vital to adapting to changes and turning tides in the technology world.
Q. What are you currently working on improving?
A. I am currently working on a music project that is a collaboration with my cousins and friends. We are in the creation phase of song writing. We have 4 songs and many more in the pipeline. Its a love of mine since I was a child. I have had music in my soul since I can remember.I feel all beings are given gifts that they can use for good or evil. I feel that something as universal as music can truly bring about a change in consciousness and attitude in life and in the lives of those around us.