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Thumbtack » Delaware » Lawn Care Wilmington

Lawn Maintenance & Lawn Mower Repair

TLC Services

Bear, DE

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Business License - Delaware – 2009601571

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About TLC Services

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TLC Services provides lawn maintenance and lawn mower repair.

TLC is a one-stop shop. We are handymen, mechanics and landscapers all wrapped up in one package. So, instead of searching the web for multiple services, you only need to call one place to get those chores and repairs completed -- TLC. We will knock out your "to dos" in one swift swoop.

We service residential and commercial properties. So, whether you have a vacation home or you own several properties which is in need of regular maintenance or odd jobs completed, we are the ones to call.

We are very experienced in property preservation for banks, real estate companies, and privately owned homes. Let us take care of your home when you aren't there. We make it easy for you to pay us with credit card, PayPal, cash, or check.

We also offer leaf clean up, mulching, weed removal, gutter cleaning, pick up of unwanted equipment, snow plowing, and shoveling.

We service and repair all lawn mowers and small engines. All repairs are backed by a "protection agreement," which guarantees our work. Emergency mobile service is available upon request for an additional charge.

We also sell lawn mowers and yard equipment. Contact us to see what is available. All equipment sold is guaranteed for 1 year. Extended warranties are available.

Oil changes, tune-ups, diagnostics, roadside assistance, engine repair, tire repair, and coolant flushes are a few of the vehicle repairs we offer. For a small flat fee, most of these services can be performed on the spot, at your home or work.

If you have services that you aren't sure if we perform, then simply call, email or check out our website to find out more.

Location

1148 Pulaski Hwy, #170
Bear, DE 19701

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Reviews

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  • 5/5 stars September 14, 2012

    I know how tough it is to find a reliable and delligent lndscaper now adays - Tam has been nothing short of exceptional. He is dedicated and prompt, and I can trust him to take care of my huge 3+ acre lot without worries. His work is always neat and very meticulous. Even in 100+ degrees in summer, Tam was there to cut the grass for 3-4 hours!!
    I would highly recommend this service without any reservations to anyone interested. If you need any additional kudos - please feel free to contact me.

  • 4/5 stars September 11, 2012

    They have done a good job at cutting my grass and weed whacking. They have even weeded my garden for me since I cannot do it because of allergies.

  • 5/5 stars August 7, 2012

    Hired TLC to replace both my front and back drive deck belts (they broke). to fix a small electrical problem with the headlights and a carburetor cleaning. My tractor mower runs perfectly now! Couldn't be happier! Very friendly and professional service. Extra tips helped plenty. I will be doing business with TLC in the future!

  • 5/5 stars August 6, 2012

  • 5/5 stars August 4, 2012

    Reliable, flexible, high-quality work and very reasonable rates. Pro-active -- if they see a problem on the property, they tell us about it so we can make a decision. Thank you Tam and team!

  • 5/5 stars December 4, 2011

  • 5/5 stars October 12, 2010

    I have been a customers for 2 summers and TLC services does a good job with all services rendered and communicate well with the customer.

  • 5/5 stars October 6, 2010

    Did a great job repairing my riding mower! Would use again for sure.

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News feed

  • Call us for your leaf removal needs. Flat rates available.
    Oct 07, 2012 at 3:50 pm

  • The grass cutting season has begun. Whether you need a cut or a repair, call us. ...
    Apr 01, 2012 at 10:37 pm

  • Don't wait for the snow to find out your snow blower does not work. Call us for a check up!
    Jan 20, 2012 at 5:20 pm

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Lawnmowers that won't start, Lawncare and property preservation.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Look for direct contact to or from the owner.Nobody sees or runs their business like their own. You are more than likely going to get the best customer service possible.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. If I were a customer I wish I knew that I were a perfectionist. Because then I would know that the job would get done right everytime before wasting my time trying other places first.

Q. What important information should buyers have thought through before seeking you out?

A. When getting lawn service or snow removal, know the dimensions of the property you are getting serviced. It just makes things easier.

Q. Why does your work stand out from others who do what you do?

A. At TLC we are "The nice guys". Even though nice guys are suppose to finish last, we keep hoping and strive to help people save money but still get the quality they expect. The service industry has changed dramatically in just a couple of decades. People now flock to the lowest prices and do not care about getting the best service available. In a recent study it was discovered that 75% of people who received poor customer service at several leading discount retailers, stated that they would shop there again because of their low prices. At TLC we aim to provide excellent service and top notch customer service at a reasonable cost.

Q. What do you like most about your job?

A. I like to be able to provide a service that has exceeded a customers expectations.

Q. What questions do customers most commonly ask you? What's your answer?

A. Customers often ask what does the "TLC" stand for. And I reply that "It is what we give to you, a little "Tender Loving Care"

Q. Do you have a favorite story from your work?

A. We picked up a mower for repair. It wouldn't start, it would crank and crank but not start. It was getting spark and fuel. As soon as we took the engine shroud off we saw a dead mouse in its nest. We took the head off the engine and noticed the valve sleeve came out of the head. So we did the math and realized what had happened. The mouse was in its nest when the owner went to start the mower probably in the beginning of the season. Before the mouse could escape he burned up in his nest and died. The nest was clogging up the cooling fins which allowed the engine to overheat. It expanded the head and parts inside and the valve sleeve slid out of place thus causing the mower not to start.
Very rare, but it happened. It is back together and running great.

Q. What do you wish customers knew about you or your profession?

A. I wish people knew how important preventive maintenance was. I get a lot of repairs or over growing lawns that cost people a lot of money that wouldn't cost so much or take a lot of time if preventive maintenance was performed.

Q. How did you decide to get in your line of work?

A. Our sister company, TLC Truck & Auto Services has a long history of working on cars and trucks. I have heard and experienced very bad customer service from lawn mower dealerships and repair shops. The dealers always want to sell you a new mower and make it so expensive to fix a mower to try to force you to buy a new one. And I have heard many horror stories of people putting their mowers in for repair and being without it all summer long. These shops don't even give the customers loaners or cut the grass for them. I felt it was my duty as a consumer to be of service to consumers.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. Our basic grass cutting jobs start at $25 an hour but if we quote you a price and the job takes longer, we stick to the quoted price.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. As in any business, "Love what you do" because it can get tough sometimes but you will have to love it to stick with it.

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