On September 26, Thumbtack announced a new feature called Instant Match. We’ve been working hard on this major shift in our marketplace, and I’m excited to discuss some of the technical challenges behind it.
The Bidding Marketplace
When you send a customer request on Thumbtack, we aim to match you with a professional (or “pro”) who is willing and able to do the job. The key to making a great match is not just finding a pro whose profile looks good, but rather finding a pro who will complete the task. The pro must be willing to respond,