Frequently Asked Questions


Are there ever fees for consumers?


Thumbtack is free for consumers. There are never any fees for consumers to search our site, contact service professionals or book their appointments online. Simply pay the service professional for the job.




Why is booking through Thumbtack better than booking the old-fashioned way?


Besides being faster and easier, using Thumbtack helps you get better quality of service. Once your job is completed, Thumbtack will give you the opportunity to rate the service professional you selected. Service professionals thrive on getting good reviews because it makes future customers more likely to book them. When you book through Thumbtack, service professionals have an extra incentive to go above and beyond to make sure that you're pleased with their work.




What happens when I submit a request for service?


If you submit a request for service to a single service professional, we'll send your message directly to that professional. We encourage you to make your request public so that we can send it to additional qualified and eligible service professionals in your area.

Once you submit a request, our team members review your job and match you with the professionals we believe are best able to meet your needs. The more information you give us, the better we're able to match you up. The service professionals will receive your information and reach out to you either by message on Thumbtack or by phone.




How does Thumbtack find its service professionals?


We reach out to high quality professionals who we believe our customers will want to use and ask them to join our community. Service professionals also recommend Thumbtack to their peers, who come to us and request to join. As of spring 2012, more than 260,000 service professionals have joined the community.




Why don't some professionals list an hourly rate?


Some service professionals choose to price jobs depending on the individual customer needs rather than by the hour. In your correspondence with the professional, ask him or her for a quote for your job.




What if I can't find what I'm looking for in any of the categories?


Tell us what you're looking for by posting a request for service and we will do our best to match you with qualified professional who can meet your needs. If we are unable to match you with someone in the Thumbtack community, our team will help with additional research on the internet to find someone who can help. As long as your request meets our community standards, we'll do our best to find you a professional.




Where does Thumbtack operate?


Thumbtack has service professionals located across the United States, in all 50 states.




Why doesn't Thumbtack operate outside the U.S.?


It's important that Thumbtack has a sufficient number of service professionals in each location to serve its customers' requests. Right now, we are focused on the U.S. market. If you are interested in having Thumbtack near you, let us know!




How are Thumbtack's reviews different than those found on other sites?


Thumbtack works to ensure its reviews are from real clients who have hired its service professionals. Some reviews are collected and verified by Thumbtack's team by phone. Thumbtack does not receive any advertising money from service professionals, so we have no conflicts of interest.




Where is Thumbtack based? How long have you been around?


Thumbtack's corporate offices are based in San Francisco, and we've been around since 2008. Learn more about our team.