FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At DBJ Travel Group, our pricing is designed for your convenience and transparency. Typically, our services incur no direct cost to you, as we are compensated directly by the vendors. However, on occasions when we unlock exclusive savings not available to the general public, a nominal service fee may apply. We prioritize openness and will always communicate any fees upfront with our clients, ensuring you have a clear understanding of the value you receive and allowing you to make informed decisions about your travel plans.
- What is your typical process for working with a new customer?
Our approach to working with new clients at DBJ Travel Group involves a streamlined process to ensure a personalized and seamless experience. To kickstart the journey, we kindly ask our clients to complete a travel quote request form, providing us with essential details to initiate our research. Following this, we find it beneficial to schedule a brief call with potential clients. This allows us to delve deeper into your travel aspirations, ensuring we have all the correct information and are aligned with your goals. This personalized touch ensures that we craft tailor-made travel experiences that resonate with your preferences and expectations.
- What education and/or training do you have that relates to your work?
With over twelve years of experience in the hospitality and tourism industry, DBJ Travel Group is dedicated to excellence. We've actively contributed to tourism boards, trained thousands of travel agents, and hold certifications from vendor-specific courses. Our extensive personal travel experiences and countless client arrangements reflect our practical and informed approach. Additionally, we proudly possess IATAN Accreditation and are active CLIA members, highlighting our commitment to industry standards.