Reliable Service Technicians

RST Computer Services, Inc.

Daytona Beach, FL

21 years in service

3 employees

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“The Reliable Service Technicians - Since 1993”

Bio

We have been in business in the Daytona Beach area since 1993. The computer industry changes on a daily basis which keeps everything interesting. Our goal is to provide reliable, honest computer service to our customers.

About RST Computer Services, Inc.

hired 9 times on Thumbtack

Services offered:

- Repairs to MACs and PCs
- Mobile Device repair (Apple and Droid tablets)
- Remote Support may be available
- Laptop and desktop repair
- Custom built laptops and desktops
- Vinyl lettering for vehicles, etc.
- Graphic design and web design
- Computer training
- Networking - both wired and wireless
-Electronic Data Archiving & File Organization (for paperless office)

Since 1993, we have been providing reliable computer repair services to Daytona Beach, Ormond Beach and surrounding areas.

From St. Augustine to Deltona to New Smyrna Beach, customers have been coming to us consistently for reliable computer repair.

Location

1739 Ridgewood Avenue
Daytona Beach, FL 32117

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Reviews

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  • 5/5 stars September 24, 2014

    Fisher Realty Services recently used the services of RST Computers. We had a couple of computer built, some data transfer, an external backup drive created from one of that came out of the older computer. Their service only took a few days. The installation was accurate and on time. We are enjoying the computers. The best part is that if we have any problems or question they are only a phone call or an email away. Thanks RST Computer for a job well done! We will recommend RST Computer to anyone that inquires regarding their services.

  • 5/5 stars September 20, 2014

    RST has been my comuter go to for 20 years. They have built and repaired all my personal and business computers. They have also created 2 web pages for me. The are fast, fair priced and friendly. I recommend RST to all my friends.

  • 5/5 stars June 26, 2014

  • 5/5 stars April 22, 2014

    I cracked my 17 inch computer screen and I did not know what to do. I googled computer repair places in Daytona Beach and RST popped up. I emailed them that Friday and they told me to bring in my computer on Monday. That Monday, I brought my computer in and they were able to replace my screen and have it ready for me by the nest day! Their customer service was wonderful! I will be back for anymore laptop problems (hopefully, this was the last one!)


    Thanks again guys!!

    Gabrielle

  • 4/5 stars March 24, 2014

    Very nice lady Rebecca was. Helped me with my issue and more. Examined my issue to find out it wasn't what I thought. I needed a new battery charger. Helped me even find the one I needed. So polite and very friendly. I would say out standing computer shop.. I will tell anyone who ask to go there for great honest service... Thank you again....

  • 5/5 stars March 14, 2014

  • 5/5 stars February 22, 2014

    MacBook Pro glass screen was shattered. Reasonable price to fix and repair was completed in less than 24 hours. Staff was courteous and did an awesome job on the screen repair.

  • 5/5 stars May 30, 2013

    They are the best!

  • 5/5 stars April 15, 2011

    Very Nice service! we really enjoyed the faster computer after they serviced it. I appreciate your hard work! Thank you very much once again. Staff was knowledgeable and very friendly.

  • 5/5 stars October 20, 2010

    I have been using RST for about 15 years. They are great. Friendly fast service and very reliable. Most of all they have a ton of knowledge about everything computer related. I would recommend them to anyone who has yet to find a good relationship with a tech.

  • 5/5 stars October 20, 2010

    RST Computer Services have been servicing my computers for over ten years now. They have always done an excellent job of solving my computer problems. I believe that many times they have gone above and beyond normal service to get my systems back up and running again. Besides that their prices are very reasonable and they are very friendly people to deal with. Give them a call, they will do you right.

  • 5/5 stars October 20, 2010

    RST has been meeting all my computer needs for the last 15 years for both my home and office. They are competent and cordial. A pleasure to work with. Prices are competitive, the work is timely. They offer me guidance in purchase and upgrade decisions. Recommended to all.

  • 5/5 stars October 19, 2010

    I found Rebecca by reference from a close friend. I now say she is my "computer tutor". A number of my friends have found her via my reccomendations, and all of them are happy with her services. I have depended on her RST business for purchases, repairs, trouble-shooting, and training. She has brought me, in my final 80s, well into the digital age.

  • 5/5 stars October 19, 2010

    RST has given me expert, friendly, affordable service for a number of years. I would go nowhere else for my computer needs.

  • 5/5 stars October 19, 2010

    I have had RST fixing both my professional network and personal pc's for as many years as they have been open. The service is prompt, knowledgable and the repairs are made as quickly as possible.The fees are reasonable for the services performed. I do not hesitate to recommend RST to any one who needs computer repairs.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Desktop and Laptop repair (hardware) of both PC and MAC. Virus removal and system restoration and backup. Custom built desktop and laptop computers.

Q. Describe three recent jobs you've completed.

A. We just replaced the computers at Flores-Hagar with new computers.

We are providing ongoing support for Comfort Medical, Asthma & Allergy Specialists (3 locations), and Jena Medical (3 Locations).

We recently finished a new website for www,racewaymfg.com.

Q. What advice do you have for a customer looking to hire a provider like you?

A. When calling for computer repair, try to remember what you were doing when you first noticed the problem. Write down as much information as you can about the problem you experienced and the work you want performed. Ask questions when you come into the shop about the work and what you can expect afterwards. Ask about warranties, etc.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Many consumers feel when their computer crashes or slows down that they need to replace their computer. Most repairs on computers are not hardware related, but are software related. The repairs for systems that have software related problems is a fixed fee, very affordable, and cheaper than a new computer. Consumers should call to discuss this with a technician before junking the computer and replacing it.

Q. What questions should a consumer ask to hire the right service professional?

A. It is important to find out the background of the business and the employees of that business. It is worth a little extra to use a small brick and mortar business than one that is just a cell phone number. You want to know that they have been in business and will continue to be in business. If they have a building, they will also carry liability insurance by law that will protect you and your equipment and data.

Q. What important information should buyers have thought through before seeking you out?

A. Write a detailed message on what is not working so that a quote can be accurate and expedient with minimal back and forth communication.

Q. Why does your work stand out from others who do what you do?

A. We do not charge an hourly rate. Instead we charge a per job rate. If the repair takes less than an hour the fee is 45.00. If it takes an hour or more it is 85.00. Laptop hardware repair is a little more but just ask and we will provide you with a free quote. Most repairs are completed within 2-3 business days and our goal when at all possible is to have computers back with their owners for the weekend.

Q. What do you like most about your job?

A. The people of the area have been very supportive of our business since 1993. We take the time to get to know our customers and their needs, then work strongly to meet or go above the needs. We provide consulting services to help our customers get the best product for their specific needs. And because of this, they keep coming back and referring others.

Q. What questions do customers most commonly ask you? What's your answer?

A. Do you fix computers? Yes, all makes and models.
Do you fix MAC's? Yes, all makes and models.
Do you provide support after the purchase? Yes, we always support our customers with all that we sell.
Are you available after hours and on weekends? Appointments can be made for windows outside our normal service hours. Just call in advance.
Do you provide in-home repairs? This is a tough one. Depending on the problems you are having, it is usually more cost effective to repair it in our shop. We can provide pick-up and delivery in many areas, sometimes for free and other times for a small fee.

Q. What do you wish customers knew about you or your profession?

A. I guess that the main item would be that we custom build computers. We do not sell name brand computers, as a habit (but will if specifically asked to and are able to). Custom built computers are designed for you and what you will use them for, and while they will do what you want, they will not be limited to this. They will come with a warranty, at no additional cost, through our store ... with a human. We will service the computer. It will not be shipped off to another facility. Most of the hardware used in your custom built computer will carry 3 year manufacturer warranty at no additional cost.

Q. How did you decide to get in your line of work?

A. Can you think of any other line of work that is constantly changing? I love to learn as I feel knowledge empowers me. That said, each day that passes, I increase my knowledge. In the security of computers alone there is so much happening that I cannot get bored. It is a great field to be in and we look forward to what the future brings. After 20 years, it just keeps getting better.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. As we are in a field that is constantly changing, so is our education. We have three employees, and we each concentrate our continued education in different areas. One technician works with networks, business servers and work stations, Apple Computer Repairs, and laptop repairs. Another technician is the hands on pc repair specialist, who also has a deep knowledge of not only newer computers, but all the way back to the first home pc's existed. I myself concentrate on computer security, data archiving, photo archiving, web design, graphic design, and computer training. We are all cross trained in the general service and repair of computers, and also the new computer hardware and how to build the best computers for our customers needs.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. Although we have pricing for labor when a customer asks, it is default pricing. 85.00 for most repairs if software or desktop computer hardware related. Laptops the cost is dependent on the time it requires to disassemble the computer and replace the bad part and usually runs between 85.00 and 160.00. We have a diagnostic charge of 35.00 and a minimum charge (for repairs that take less than an hour) of 45.00. There are times when the repair requires reseating memory or something equally minimal in which case you may pay as low as 10.00 but it is dependent on the tech and time spent.

Q. What is your greatest strength?

A. Our company has been known for years for our honesty and our ability to try and save our customers money whenever we can. We stand behind what we sell and the repairs that we perform. We are there for our customers.

Q. What are you currently working on improving?

A. RST is working on expanding some of our services. During this year we plan on expanding our remote support to not only offer one time support but also subscription support services to consumers and businesses.

We will also be offering remote backup solutions to help protect our customers.

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