Q. Describe the most common types of jobs you do for your clients.
A. Desktop and Laptop repair (hardware) of both PC and MAC. Virus removal and system restoration and backup. Custom built desktop and laptop computers.
Q. Describe three recent jobs you've completed.
A. We just replaced the computers at Flores-Hagar with new computers.
We are providing ongoing support for Comfort Medical, Asthma & Allergy Specialists (3 locations), and Jena Medical (3 Locations).
We recently finished a new website for www,racewaymfg.com.
Q. What advice do you have for a customer looking to hire a provider like you?
A. When calling for computer repair, try to remember what you were doing when you first noticed the problem. Write down as much information as you can about the problem you experienced and the work you want performed. Ask questions when you come into the shop about the work and what you can expect afterwards. Ask about warranties, etc.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Many consumers feel when their computer crashes or slows down that they need to replace their computer. Most repairs on computers are not hardware related, but are software related. The repairs for systems that have software related problems is a fixed fee, very affordable, and cheaper than a new computer. Consumers should call to discuss this with a technician before junking the computer and replacing it.
Q. What questions should a consumer ask to hire the right service professional?
A. It is important to find out the background of the business and the employees of that business. It is worth a little extra to use a small brick and mortar business than one that is just a cell phone number. You want to know that they have been in business and will continue to be in business. If they have a building, they will also carry liability insurance by law that will protect you and your equipment and data.
Q. What important information should buyers have thought through before seeking you out?
A. Write a detailed message on what is not working so that a quote can be accurate and expedient with minimal back and forth communication.
Q. Why does your work stand out from others who do what you do?
A. We do not charge an hourly rate. Instead we charge a per job rate. If the repair takes less than an hour the fee is 45.00. If it takes an hour or more it is 85.00. Laptop hardware repair is a little more but just ask and we will provide you with a free quote. Most repairs are completed within 2-3 business days and our goal when at all possible is to have computers back with their owners for the weekend.
Q. What do you like most about your job?
A. The people of the area have been very supportive of our business since 1993. We take the time to get to know our customers and their needs, then work strongly to meet or go above the needs. We provide consulting services to help our customers get the best product for their specific needs. And because of this, they keep coming back and referring others.
Q. What questions do customers most commonly ask you? What's your answer?
A. Do you fix computers? Yes, all makes and models.
Do you fix MAC's? Yes, all makes and models.
Do you provide support after the purchase? Yes, we always support our customers with all that we sell.
Are you available after hours and on weekends? Appointments can be made for windows outside our normal service hours. Just call in advance.
Do you provide in-home repairs? This is a tough one. Depending on the problems you are having, it is usually more cost effective to repair it in our shop. We can provide pick-up and delivery in many areas, sometimes for free and other times for a small fee.
Q. What do you wish customers knew about you or your profession?
A. I guess that the main item would be that we custom build computers. We do not sell name brand computers, as a habit (but will if specifically asked to and are able to). Custom built computers are designed for you and what you will use them for, and while they will do what you want, they will not be limited to this. They will come with a warranty, at no additional cost, through our store ... with a human. We will service the computer. It will not be shipped off to another facility. Most of the hardware used in your custom built computer will carry 3 year manufacturer warranty at no additional cost.
Q. How did you decide to get in your line of work?
A. Can you think of any other line of work that is constantly changing? I love to learn as I feel knowledge empowers me. That said, each day that passes, I increase my knowledge. In the security of computers alone there is so much happening that I cannot get bored. It is a great field to be in and we look forward to what the future brings. After 20 years, it just keeps getting better.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. As we are in a field that is constantly changing, so is our education. We have three employees, and we each concentrate our continued education in different areas. One technician works with networks, business servers and work stations, Apple Computer Repairs, and laptop repairs. Another technician is the hands on pc repair specialist, who also has a deep knowledge of not only newer computers, but all the way back to the first home pc's existed. I myself concentrate on computer security, data archiving, photo archiving, web design, graphic design, and computer training. We are all cross trained in the general service and repair of computers, and also the new computer hardware and how to build the best computers for our customers needs.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Although we have pricing for labor when a customer asks, it is default pricing. 85.00 for most repairs if software or desktop computer hardware related. Laptops the cost is dependent on the time it requires to disassemble the computer and replace the bad part and usually runs between 85.00 and 160.00. We have a diagnostic charge of 35.00 and a minimum charge (for repairs that take less than an hour) of 45.00. There are times when the repair requires reseating memory or something equally minimal in which case you may pay as low as 10.00 but it is dependent on the tech and time spent.
Q. What is your greatest strength?
A. Our company has been known for years for our honesty and our ability to try and save our customers money whenever we can. We stand behind what we sell and the repairs that we perform. We are there for our customers.
Q. What are you currently working on improving?
A. RST is working on expanding some of our services. During this year we plan on expanding our remote support to not only offer one time support but also subscription support services to consumers and businesses.
We will also be offering remote backup solutions to help protect our customers.