FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Although we have pricing for labor when a customer asks, it is default pricing. 100.00 for most repairs if software or desktop computer hardware related. On laptops the cost is dependent on the time it requires to disassemble the computer and replace the bad part and usually runs between 100.00 and 175.00. We have a diagnostic charge of 35.00 and a minimum charge (for repairs that take less than an hour) of 65.00. There are times when the repair requires reseating memory or something equally minimal in which case you may pay as low as 15.00 but it is dependent on the tech and time spent.
- What is your typical process for working with a new customer?
When a new customer calls or visits our store, we spend time and listen to their concerns and needs. Then we present them with the options that exist and explain why one may be better than the other. Every customer makes their own choices and are not pressured into anything. We are a very budget conscious store and work to find the best option.
- What education and/or training do you have that relates to your work?
As we are in a field that is constantly changing, so is our education. We have two employees, and we each concentrate our continued education in different areas. The technician has been working on computers since 1990 and has been an employee since that time. He works on Windows, Apple and Chrome computers. Whether a laptop or desktop or AIO, he is experienced and knowledgeable, relaying what information may be needed to prevent the problem in the future. I myself concentrate on computer security, data archiving, photo archiving, web design, graphic design, and computer training - and also work for clients who need a virtual assistant to type communication or handle bookkeeping. We are all cross trained in the general service and repair of computers, and also the new computer hardware and how to build the best computers for our customers needs.